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Reviews of Crestview Center | Nursing Home
October 05, 2017
I am a friend or relative of a current/past resident
This is to worn everyone about the poor quality of care at Crestview Nursing Center Located on Toll Gate Rd in Langhorne, PA. My husband was taken to Crestview for rehab due to a broken hip. He also had other serious medical problems, which caused him to need assistance with everything, including bed pans. He needed to use the bed pan and we called for the aides help. No one came. After repeated calls and visits to the nurse’s station and complaining they if they didn’t come now they would have a bigger mess to clean someone finally came. This became the norm for the next few days we would call and no one would respond. Two days into his stay, I could tell by is cognitive skills that he was deteriorating and requested a doctor see him because I knew he was in need of medical care. No doctor came, next day no doctor. On this day he was given PT and left in the wheel chair with instructions to call for help when he needed to return to bed. We called and waited and waited. Finally I made a stick about things at the nurse’s station and with the P.A. and after many more minutes and poor attitudes towards me because I complained an aide was found to move him. Two people were required and needed to move my husband because of his broken hip and weakness a male nurse was asked to help out. This pissed him off (you could tell by his face and attitude). So he roughly picked up my husband by himself plopped him on the bed, grabbed his pants by the waist, front and back and pulled him up into the bed. At this my husband is screaming in pain and grabbing his groin. All in the room then left. Once I settled my husband down, I went and filed a grievance against this action. The next day my husband was bleeding from the area that was injured. This was a Sunday. I immediately asked for a doctor and was told there was not one available on the weekends. I was so upset that no one cared he was bleeding, nor would they call a doctor. I called my husband’s specialist at the hospital and asked him to intercede. He did and after much arguing with the nursing home they finally transferred him to the ER. He was transferred to a city hospital where he got wonderful care but unfortunately my husband died two weeks later. Although his death was not directly from the injury he sustained at Crestview, the injury was something that should have never happened to him or anyone else. All of these incidents happened in my presence, I witnessed them first hand. What happens to patients there when family is not present?
November 14, 2014
I am/was a resident of this facility
Right now I am in Crestview Center nursing home trying to get rehabilitated. So far, it has been good as they are pretty good and the food is also good. There are activities if I should want to join them. The people that are working here are very caring. They must improve in attention to timing like when you ring the bell, like how long it takes for them to get there, but overall, I am very comfortable. It is very clean; the floors are made of wood, so they could be cleaned easily. The only thing that would need improvement is that the rooms are small and if you have three people with wheelchairs in it, makes really difficult to get around. I am pretty satisfied -- part of what they do here is an aggressive track for rehabilitation to make me free, because I want to be able to jump out of bed and do what I want to do. They have quite a variety of people here, and they have people with strokes, with cancer, lung disease, so it’s not just like one group of people as I think they work in conjunction to do the best that they can, to outfit the specialized program for you to the best rehabilitation they can. It has been a good experience, especially because I was in one other facility for a while where they never came when you called them, and my roommate ended up in tears like for two hours. I would just say that this place is probably as good as it gets. The rooms are pretty; they have a closet for each person, a set of drawers and they also have a method of making sure they know exactly what you brought in, because they need to have exactly what you brought in. So, you are not missing things. You see a lot of activity up in the hallway, like people being visited by family, and it has a nicer feel.
Features of Crestview Center
- Resident Capacity: 180
About Crestview Center
Offering skilled nursing, medical and rehabilitative care for patients and residents. Whether for a short stay or for an extended period, our Clinical Care Teams are focused on implementing personalized care programs to facilitate recovery and improve well-being.
Map of Crestview Center