Golden Hill Nursing and Rehabilitation Center

Steven

Golden Hill Nursing and Rehabilitation Center was very clean, but it was institutional looking. There was no outdoor area, but there were a few hard benches in front. It's enormous and had this very dark brick. When you go inside, it was very modern with very high ceilings. It's inviting. It was well-kept and the woman that met me was very professional and caring. I was impressed with the staff. She was very accommodating, very informed, and very, very polite.

pj257

Nurses and nurses AIDS that serve the rehab unit are terribly understaffed. The coffee cups are always dirty. It looks like a stain but if you take your finger you can wipe it clean. The food is horrible, I mean really bad. I received silverware that still had food on them like big clubs of food. The nurse's aide used my personal toiletries and hairbrush. There is not many activities for the rehab.

Glasco

There are several good staff members and several are outstanding and there are others who have no business in this line of work. Recently I found my darling friend with wet feet in soaking wet socks in the winter. Now they are treating a severe full body rash with calamine lotion, It would seem that this facility is severely lacking in sufficient staff or competent medical care to care for the volume of clients. I know she was placed here to be safe and in the almost year she has been a resident she is Deteriorating. She is no longer walking as there was no PT and she is miserable.

shocked81

Don't know where to start! I guess with good stuff first! Under the new ownership the rehab side got a major overhaul and looks really nice and is kept very clean! The nurses are very good and the rehab staff such as speech therapy and physical therapy are amazing and myself and family member like them a lot! Now for the nightmare part which is dealing with nurse manager and case workers at the facility! The nurse case manager is one of the most disrespectful and unprofessional nurses I've ever had contact with ( I work in the healthcare field)! She has repeatedly verbally disrespected one of my family members and myself! If you don't do what she wants she gets even worse! They don't like to be challenged! If you have private insurance they just keep telling you that it's going to expire and then it seems like they want to go after your family's assets! Unfortunatly healthcare is money making business and now that facility is a for profit business I feel like that's how the family and pt is treated! I'm personally disgusted on how they treated one of my family members during the care review meetings! They also make false alogations and divert you away from things to get what they want! It sucks because it's an amazing place for rehab and good care the management is something I hope I never have to deal with ever again!

Mary105886050

The staff at Golden Hill worked very hard. It’s clean, and it was good. It’s a very big facility, and I would recommend it.

spiral

I am giving this facility a 4-star rating because it was obvious that the staff cared about the residents. They did their best to ensure that the residents were comfortable and happy. However, I was disheartened to see how impersonal the facility itself seemed to be. It was a county-run facility, and as such it was more along the lines of a hospital ward visually. The food did not look appetizing and the rooms were rather bland. As I stated before, it was obvious that the staff cared about the residents, but as it is with most health care facilities, they were a bit understaffed. It seemed that while basic needs were met, and as much attention was given as possible, some of the residents suffered from a lack of emotional care. I don't feel this lack was intentional of course, and in a perfect world every patient would receive as much personal attention as they needed.