We are sorry that you are having a negative experience with your dad's care at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.
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Reviews of Heartland of Kettering
September 30, 2017
I am a friend or relative of a current/past resident
This place is severely understaffed. The staff was rude and were overly rough on elderly patients (my dad). They were inattentive. I went in one afternoon and found that they (staff) had left my immobile dad, an elderly (90+) man sitting, naked on the toilet for over an hour. Then, when I got the elusive staff member in the room to help dad off of the toilet, she had no TP nor wipes to accommodate the next step in the voiding process. It was apparent that when no one is watching, basic hygiene (wiping) is not routinely performed. Clearly. This presented my dad with a perfectly humiliating and embarrassing (at the least) experience. My dad was unable to feed himself. The staff left food in room, (yay) then picked up cold, uneaten food later (since dad was unable to feed himself) and discarded it leaving him hungry. The staff placed the phone out of reach of my dad so that he could not answer it when we called. I could go on, but, you get the picture. Look, if you really dont want to take care of our most vulnerable humans, our elderly, then, don't take a job with a nursing home/ facility. In essence, basic human care was not implemented at this facility - at least not for my dad. Caregivers had attitude and refused to engage on any level with regards to the shortcomings of this facility and the care afforded by its staff. I removed my dad after only a week of this failed experiment. Do yourself a favor, pay a little more, get a tremendously better care experience. I would not recommend this place for long term nursing care nor for physical therapy.Provider Response
January 24, 2015
I am a friend or relative of resident
It's a great place if you don't mind getting baths or sitting for hours in BM.
September 27, 2013
I am/was a resident of this facility
Heartland didn't have a separate building for residents with Alzheimer's disease. The food was lousy, the staff was not very cooperative, and the rooms were fairly small.
June 22, 2011
I visited this facility
I went to the Heartland Of Kettering facility to visit a frinds mother and was rather suprised. The facility was not at all what i had thought it would be. The facility was well laid out and looked to get regular maintance to the grounds and buildings. The residents all seemed to be in the best of spirit. When meds were handed out the staff was very friendly and took time with each and every resident.I did not see one resident that looked like they were being neglected in any way. The food was very healthy and served fast to insure it was served hot.All of the residents were well groomed.
Features of Heartland of Kettering
Medicare (ratings last updated: 06/16/17)
- Medicare Provider Number: 365616
- Ownership Type: For Profit Corporation
- Date Certified: 05/01/2017
- Resident Capacity: 115
About Heartland of Kettering
Heartland of Kettering is a nursing home in Kettering, OH that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Heartland of Kettering