Reviews of Harts Harbor Health Care Center
Overview of Ratings
April 15, 2017
I am/was a resident of this facility
On the evening of Friday, 4/14/2017 I had been waiting for pain meds since 7:30pm. I rang the bell twice, at 7:30pm and again at 8:00pm. At 8:30pm I went out to the nurses station. "She's on break", they told me when I asked for my nurse. I waited and about fifteen minutes later she showed up. I asked her, "didn't anyone tell you I've been ringing the bell, I need pain meds?". She said, "I don't know, maybe." Then she said, "we have three nurses, any of them could have given you the meds". I said, "who, none of them offered to help me?". She began questioning me as to why I did not come out to seek her sooner and I told her my feet were hurting badly and it was very difficult to leave my bed. I am very dissatisfied with this experience and with Harts Harbor in general. This is only the latest in a series of many unpleasant events that have occurred to me since I was admitted several weeks ago. They have accumulated to such a point where I can be silent no longer. From aides who never inform nurses of requests for help (they shut off the red light and leave), to rude and insensitive aides (and others) who show no respect for closed doors or curtains, to the small portions of barely palatable food (usually with at least one item missing), to incorrect medications given to me quite regularly (once a completely different patient's meds, might that have given me a stroke or worse?), to aides who call me "baby, sweetheart", etc. despite my repeated requests for them to stop, to the never-ending loud aides and nurses who show no concern at entering my room at wee hours, putting the light on without permission and leaving (sometimes without closing the door), to stolen laundry (by aides, not residents, it does not matter that my name was written in marker), to non-availability of needed medications and medical supplies. Shall I continue with more examples? I understand the difficulties in this industry as a whole. However many of the things I have seen here and been subjected to have no excuse whatsoever. I am doing everything possible to transfer to another facility. If the balance of my time here remains as awful as it has been until now I will be taking steps to inform appropriate oversight government agencies and the media as well. I consider myself a civil and agreeable person but I have now reached my limits with the mis-treatment I have received here.
November 08, 2014
I am a friend or relative of resident
The patients diapers are not changed for hours. Items are stolen frequently. Staff gives lip service no results. You tell laundry not to wash cloths family will launder items. Cloths end up in laundry and lost. All items of clothing had been marked. Food is below average. When a complaint is registered things do not improve but get worse.
Features of Harts Harbor Health Care Center
Medicare (ratings last updated: 06/16/17)
- Medicare Provider Number: 105632
- Ownership Type: For Profit Partnership
- Date Certified: 05/01/2017
- Resident Capacity: 180
About Harts Harbor Health Care Center
Harts Harbor Health Care Center is a nursing home in Jacksonville, FL that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Harts Harbor Health Care Center