Reviews of University Heights Health & Living Community
GreenwoodFamily November 05, 2016
I am a friend or relative of a current/past resident
Our family members were residents here June-October of '16. The staff lacks communication with each other, with the patient, and with the family. When we asked questions about our family members health in Long Term Care, no one seemed to know anything about them, their care, or their current status. No one ever knew details of labs, results, current conditions of issues, or even if they had eaten that day. Answers were always vague, or not available. We were commonly told "We are severely understaffed. Can you call back and ask someone else later?" We felt that the patients here were neglected because the majority of the on-floor staff seemed uncaring, and seemed bothered to have to check on the residents. The policy is that each resident is checked on every 2 hours or less, however, we spent a number of hours at a time in the room, and never saw anyone come in. The response time to pressing the call button runs on average from 45 minutes-2 hours. This response time was consistent over 5 months. The staff seemed to be unaware of the general health of our family member, and we would regularly have to call and request them to be seen by the Nurse, or ask to have common medical procedures started. Most of the time, the health issues were first reported to Nursing by family. Due to lack of medical skill and knowledge, their medication was administered incorrectly, and they were taken to the hospital where they spent 2 weeks in ICU, and another week in a regular room. Ultimately, due to the decline in their health and the staff unwillingness to provide the care that we felt was entitled to them, we moved them to another facility. I would never recommend this place.
Seng46227 March 19, 2016
I am a friend or relative of resident
My mother is in this facility now undergoing rehab. We are very happy with the staff and her private room is very nice. She says her bed is pretty comfortable. The facility is quiet and clean and the staff are all compasionate and professional. We toured other facilities but chose University Heights. I'm happy we did. Theye not just taking excellent care of her,but she is getting significantly stronger and healthier.
caring 7189 March 20, 2013
I am a past client of this provider
We were very satisfied with University Heights' services. My mom was very happy with the people that took care of her. They were very friendly. The food was not quite what my mother wanted but she was also picky.
My mother's room was nice. It was a decent size, with a private bath and a window. For someone who just needed rehab for a short while, I would recommend this facility.
From University Heights Health & Living Community
Family first. That's our philosophy at University Heights, a member of the CarDon family of senior living communities. Serving Indiana since 1977, CarDon bridges the gap between home and innovative care for those you love most because we believe family comes first.
University Heights offers a more comprehensive solution to in-home care:
- Long-term Care
- Memory Care
Location of University Heights Health & Living Community
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