Eagle Creek Healthcare Center

4102 Shore Drive, Indianapolis, IN, 46254

Reviews of Eagle Creek Healthcare Center

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June 28, 2016

By Gail377425

I am/was a resident of this facility

When I got out of the hospital, I was taken to Kindred. It was terrible. I can't say one nice thing about it. It was depressing. The staff was rough-and-tumble, and the patients were rude. At meals, I said to people, "May I join you?" and more people than not said "NO!" and I had just come out of the hospital and I was in pretty rough shape. All they had were double rooms that were very dark. The decor was always dark brown and very depressing. Right across the hall from me, there was a mental patient who screamed all night long. It was absolutely terrible. When I moved in, it was about 1:00 or 2:00 in the morning. They moved me into a room where there was a woman with a broken leg who screamed all night long. The staff came in and laughed and partied with her. I couldn't get any sleep, and the next day I said I wanted to be moved to a single bed room. It was one of the worst experiences of my life.
Provider Response

Hello Gail. Thank you for sharing your experiences with us. Please know we take your concerns extremely seriously. I've passed along your review to the facility administration and I would like the opportunity to discuss your concerns directly. Our goal is to respond to you within 48 hours. In order to address your concern in a timely manner, please send your contact information to joy.sautter@kindred.com Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous compliance hotline at 1-800-359-7412 to report your concerns. Thank you, Joy Sautter, Manager of Online Reputation Management, Kindred Healthcare

September 20, 2015

By firetoy

I am a friend or relative of resident

My mother stayed there. She needed rehabilitation from an amputation. The rooms are a good size, but low light. We had to ask them to come in and clean the bathroom as the floor and walls were dirty. The a/c vents above her bed were dirty also. Everything else seemed clean, but very low light inside the building. The morning shift staff was very courteous and helpful. HOWEVER, the night staff was horrible. My mother is also diabetic and high risk. When she pushed the button for help (we timed it) it took the staff 30 mins or more to arrive. She wasn't given her medication on time and they would often fail to check her blood sugar (for insulin) and blood pressure. The food would be good some days and bad others...Didn't see many fresh greens or fruits in her meals. We tried to give them a week, but they failed several times, even after speaking with several nurses and associates. We decided to take her out. During the time my mother was in Eagle Creek Kindred Transitional Care we visited other sites (including another kindred location). All were better. The best we have seen was the Kindred care in carmel but quite the drive from the two locations. I would suggest avoiding this place unless you need the cheapest option and are perfectly healthy.
Provider Response

Thank you for your review. I'm very sorry to hear about your experience. Please know that we take these matters very seriously, and would like the opportunity to discuss them with you directly. You can contact the facility at (317) 347-9051 and ask for the director of nursing or you may contact Kindred’s 24/7 Compliance Hotline at 1-800-359-7412 at any time to file a report. Thank you, Maria Anderson, Manager of Online Reputation, Kindred Healthcare

October 17, 2014

By Natalie7

I am a friend or relative of a resident

Kindred looked nice when you pulled off to it but the person I know that was there has complaints. The room wasn’t bad; it was acceptable. The dining room was OK, there was enough room, and they could go in and out pretty well.

July 31, 2014

By Robert83420750

I visited this facility

We just visited Kindred. It seemed to be a nice facility. It looked clean. My mom's friend seemed to like it and they looked like to be taking good care of her. The staff's work ethic seemed to be good there. They seemed to be taking care of the patients. They were pretty good. The staff looked pretty efficient for their work ethic. They always seemed to have activities going on in the cafeteria where the residents could participate in if they want it. Also they were running a safety drill if there was any emergency just to practice. The room was comfortable enough for the patient. It seemed to be a nice room. The dining room seemed to be clean and nice. I would recommend Kindred. The best thing I like I think was the cleanliness of it. I like that.

September 08, 2013

By betteroff

I am a friend or relative of resident

The staff was horrible, when they bothered to show up for work. They were not attentive to the patients needs and often stole from them. The facility was clean but had a horrible stench. People were always screaming. We moved dad out as fast as possible.

May 09, 2012

By alaurenrandolph

I am a friend or relative of a resident

Unfortunately, the staff was horrible. They were not attentive to the patients needs and often stole from them. The facility was clean but had a horrible stench.
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Features of Eagle Creek Healthcare Center

Medicare (ratings last updated: 06/16/17)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 155664
  • Ownership Type: Non Profit Corporation
  • Date Certified: 05/01/2017


  • Resident Capacity: 120

About Eagle Creek Healthcare Center

Eagle Creek Healthcare Center is a nursing home in Indianapolis, IN that provides patients with skilled nursing care as well as private or shared accommodations. Contact Eagle Creek Healthcare Center for more details on housing, services, and rates.

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