Eagle Creek Healthcare Center

4102 Shore Drive, Indianapolis, IN, 46254
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Reviews of Eagle Creek Healthcare Center


based on 10 Reviews

firetoy September 20, 2015

I am a friend or relative of resident

My mother stayed there. She needed rehabilitation from an amputation. The rooms are a good size, but low light. We had to ask them to come in and clean the bathroom as the floor and walls were dirty. The a/c vents above her bed were dirty also. Everything else seemed clean, but very low light inside the building. The morning shift staff was very courteous and helpful. HOWEVER, the night staff was horrible. My mother is also diabetic and high risk. When she pushed the button for help (we timed it) it took the staff 30 mins or more to arrive. She wasn't given her medication on time and they would often fail to check her blood sugar (for insulin) and blood pressure. The food would be good some days and bad others...Didn't see many fresh greens or fruits in her meals. We tried to give them a week, but they failed several times, even after speaking with several nurses and associates. We decided to take her out. During the time my mother was in Eagle Creek Kindred Transitional Care we visited other sites (including another kindred location). All were better. The best we have seen was the Kindred care in carmel but quite the drive from the two locations. I would suggest avoiding this place unless you need the cheapest option and are perfectly healthy.
Provider Response

Thank you for your review. I'm very sorry to hear about your experience. Please know that we take these matters very seriously, and would like the opportunity to discuss them with you directly. You can contact the facility at (317) 347-9051 and ask for the director of nursing or you may contact Kindred’s 24/7 Compliance Hotline at 1-800-359-7412 at any time to file a report. Thank you, Maria Anderson, Manager of Online Reputation, Kindred Healthcare



Natalie7 October 17, 2014

I am a friend or relative of a resident

Kindred looked nice when you pulled off to it but the person I know that was there has complaints. The room wasn’t bad; it was acceptable. The dining room was OK, there was enough room, and they could go in and out pretty well.


Robert83420750 July 31, 2014

I visited this facility

We just visited Kindred. It seemed to be a nice facility. It looked clean. My mom's friend seemed to like it and they looked like to be taking good care of her. The staff's work ethic seemed to be good there. They seemed to be taking care of the patients. They were pretty good. The staff looked pretty efficient for their work ethic. They always seemed to have activities going on in the cafeteria where the residents could participate in if they want it. Also they were running a safety drill if there was any emergency just to practice. The room was comfortable enough for the patient. It seemed to be a nice room. The dining room seemed to be clean and nice. I would recommend Kindred. The best thing I like I think was the cleanliness of it. I like that.


betteroff September 08, 2013

I am a friend or relative of resident

The staff was horrible, when they bothered to show up for work. They were not attentive to the patients needs and often stole from them. The facility was clean but had a horrible stench. People were always screaming. We moved dad out as fast as possible.


alaurenrandolph May 09, 2012

I am a friend or relative of a resident

Unfortunately, the staff was horrible. They were not attentive to the patients needs and often stole from them. The facility was clean but had a horrible stench.

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About Eagle Creek Healthcare Center


Eagle Creek Healthcare Center is a nursing home in Indianapolis, IN that provides patients with skilled nursing care as well as private or shared accommodations. Contact Eagle Creek Healthcare Center for more details on housing, services, and rates.

Features of Eagle Creek Healthcare Center


Medicare (ratings last updated: 06/16/17)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 155664
  • Ownership Type: Non Profit Corporation
  • Date Certified: 05/01/2017

General

  • Resident Capacity: 120

Location of Eagle Creek Healthcare Center


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