Reviews of Solera at West Houston
mar1234 February 20, 2017
I am a friend or relative of a current/past resident
Beautiful facility, but the staff on the weekends are horrible. Patient was mistreated and left to sit in her wet bed for Over an hour. They really need to hire employees that really care. Some of the employees have very bad attitudes. Will never have my loved one there again. Do not recommend it. The food is horrible.
ninarex November 30, 2016
I am a friend or relative of a current/past resident
We did have a few outstanding employees that we loved at Solera, but generally speaking, much improvement is needed on standards and quality of care. My mother was scheduled to receive 2 breathing treatments daily, On 4 days (of her two week stay before passing) either me or a family member had to go out and remind them. Once we were told "the pharmacy was out and had to order from another facility" so she didn't get a treatment. One night, she remained alone and sat in a wet diaper for three hours because no one answered call light-turns out the light was broken. That is poor maintenance. We had to remind them daily to come and move her so as to prevent bed sores. Toward end of her stay, they did get better about that. We were with our mom all day and towards the end all day and night. No one made sure that she ate(we did when she could eat) Can you imagine if we weren't there how many things would have gone unaddressed? We asked about protocols and were told that those were at the nursing station on a computer. How is family to know what does or doesn't get done, if there is not a checklist that ALL can refer to. I feel the safety of the facility was lacking too. I was just not impressed and would not put a family member there in the future. My sister in law, who had some experience with nursing facilities was not impressed either.
NoPatience October 26, 2016
Waited over 1 hour and 15 minutes for dinner. They bring the food 1 tray at a time and the food SUCKS!
Anonymous99977350 September 29, 2015
I visited this facility
I was satisfied with Solera at West Houston. The staff was very considerate. It was a newer facility. The food was good.
Wandalee963 September 10, 2015
I am/was a resident of this facility
I was in for rehab for a total hip replacement for 3 weeks. This place was excellent!?the therapists got me really strong and I can walk without a cane after 3 weeks. All the nurses and aids are really nice. Just like anywhere else there is a smaller amount of staff on nights and weekends and it may take a little longer to get assistance during those times but they always paid attention to my needs.
katymomof3 August 26, 2014
I am a friend or relative of a resident
My mom was in the hospital and from there she went to Solera at West Houston. She was there for probably three weeks before she passed away. She had gone in there after the hospital told us that there was not much more they could do. Solera at West Houston caters to skilled nursing and physical therapy and she only did a couple of days of physical therapy and really couldn't do much. When we put her in, the physical therapists were really good. They were trying to work with her, but they really couldn't do much. The nurses were good. But, since we had 24-hour nursing care from an external in-home care agency, they didn't really do much for her because our nurses did everything. I mean they still came in and checked on us a couple of times every shift. They brought us meals, towels, gowns, and shoes -- that kind of thing. We had a little problem initially, and then we talked to the manager and everything was much better after that. They were there for us whenever we needed anything or when our nurses asked for anything. They tried to wash her hair until the hospice came in. They didn't need to do a lot of one-on-one care with her because we had the nurses, but they seemed compassionate to some of the other patients. The place was very clean, very comfortable, and the beds seemed to be very comfortable; they were bigger than the hospital beds, but they still work like hospital beds. They told us when we first got there that the beds could go all the way down to the floor. They did not have bedrails because they would lower the bed to the floor instead, which would help for safety reasons. They had a recliner inside the room, a desk, a dresser, a refrigerator, a microwave, and a sink -- it was kept very clean. The room was very spacious; there was plenty of room for me and the nurse to move around, and then when family came, we had room so the family could sit. We actually put extra chairs in there. They have a little closet where we could put our chairs in, so we brought some little chairs and when family came, everybody had a place to sit. We could seat six to eight people very easily with the room. We had a place where my brother could actually do some work while he visited with mom, so that was very beneficial to my family to have that. I was very satisfied because they did everything that we asked of them. I was very satisfied with everything.
About Solera at West Houston
Solera at West Houston is a nursing home in Houston, TX that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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Location of Solera at West Houston
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