My mother was at Park Manor for a short time after a lengthy hospital stay for physical therapy and to rebuild some strength after being intubated for some time while in the hospital. I am giving an average mark only because between myself, my husband and our daughter, as well as a very close family friend, one of us was there pretty much at least 3 or 4 times daily and those times were sporadic and we were not there all at one time together. The staff never knew who was going to be there or at what time, so they could never grow complacent or show a lack of care when it came to caring or kindness to my mother or her room mate, whom we came to love as well. I do not feel as if medications were given out in a timely manner, I do not feel as if physical therapy was initiated as quickly as it should have been, mom's insurance paid for 21 days that should have included physical therapy immediately. That did not happen, and it took a few questions and diligent persistence from me to get that going. It was not that mom was not willing or able,she just needed assistance in doing so. The delay in physical therapy caused a delay in mom becoming strong enough to home, which after the 21 days became a "cash pay price" from the family, which we were happy to pay , we just needed mom to be strong enough to maneuver through the house alone.
There was one morning that my mom called and said that breakfast was going to be delayed as the "support staff" meaning the cooking and laundry employees did not show up at all, and the administrators were having to "scramble to prepare breakfast." I was on my way to here anyway and asked if i could bring her breakfast to her. My mom said no, just please bring coffee. My question is how does it happen or is it allowed to happen that you can have a large portion of your staff simply not show up? There must have been an issue, and and explanation was definately warranted, but none was ever offered to the patients or their families. I can say that if you have the ability to be hands on with the care that is given here, then it is okay, if not, I would say be sure to research all of your options before choosing this facility.