Reviews of Brookdale Willowbrook Place | Skilled Nursing
Beth C January 04, 2015
I am a friend or relative of resident
My mother was transferred here from the hospital after a major head injury from falling in September 2013. Her room was not ready for her even though they had plenty notice she was coming. No blankets available, just a scratchy bedspread. No water bottle. The aide was going to leave her bed cranked up high off the floor. The next day her oxygen level was low but it took three tries to find an oxygen converter that worked. The bed would not move back up so they had to get another one. Later she was moved to a nicer room with with private shower. We were here 3 months. Their Physical Therapy group is very good; food was decent and they did accommodate her many allergies and allowed me to bring in Gluten free food items for her. Be advised that no place is really good in all levels. Pick the most convenient place for you and be there as often as you can. I was here 12-14 hours per day.
Thank you for taking the time to share your concerns. We deeply regret we were unable to meet all of your expectations. We are committed to continuous quality care and will share your feedback with our management team.
From Brookdale Willowbrook Place
Brookdale Willowbrook Place provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents at Brookdale Willowbrook Place enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.
We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.
Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.
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