At this time, my mom's in Ellen Memorial Health Care Center. She's only been there 2 ½ weeks and her personal care is wonderful, the food is great, and she seems very content. I'm concerned about different issues that I'm not happy with; some other services not pertaining personally to her, but just stupid things that have to be ironed out. But as far as personal care, she seems happy with her aid, and I think it's going to work out. She's been there for a short time, and I think we have to get to know each other and they have to get use to the idea that her family is going to be there frequently. So far, everybody I spoke to has been very helpful. There's only one staff member that my mom says is kind of grumpy and nasty, but everybody else seems very helpful and very attentive, and they seem to be attentive when I come to them with any problem or something. It's very nice and very clean.
I'm there two or three times a week at lunch time, and the food is very good. But my mom doesn’t have a lot of taste, so sometimes she's not enjoying it and doesn't really eat that much of it, but the food is good. The problem I have is I've talked to dietary several times that she needs help putting milk and sugar in her tea and coffee, and sometimes they help her, but they don't usually set up enough sugar. She's not on restricted diet, and she's the kind that won't ask, so if there's no milk or sugar, she doesn't ask them if she needs help. I've talked to the staff, and they say that she just has to let them know. I've also talked to dietary that they need to send her extra sugar and put the milk in a container she can open because she can't open those little creamers. But that’s something we all have to work out at a point. They're willing to put extra sugar packets in her night stand, but she can't reach her night stand because it's on the other side of the bed from where they feed her, so she can't reach it if she wanted to, and she can't open it if she didn't want to. They're just small issues that she has to ask herself, so she has to ask for help.
She's comfortable, but she's not happy with being sat in a wheelchair for hours at a time because it hurts her back and legs, and she's just learning to get around pulling herself on the wheelchair. But she can't sit on the wheelchair for very long, and the chair they had in her room was very uncomfortable. They told me I could bring her chair up, so I did which made her much more comfortable.