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Reviews of Mayfair Care Center
ariaethanol October 22, 2014
I am a friend or relative of resident
I have been visiting my mother here for the last two years. Initially, the communication with the nursing staff, administration and the physicians was close to impossible. They treat family members of residents like they do not have basic elementary education. After obtaining an elder care attorney for my mom, administration started taking my concerns seriously. Prior to the annual inspection that this facility went through several months prior, this facility reeked of urine and fecal matter. The residents were seen wandering about the hallways with blank stares. I do not want to go as far and say that one would be concerned for residents with improper gait - the risk of them falling is apparent as many of the elderly are shuffling around the facility unsupervised. Some of these situations really made me cringe as I can see there were so many accidents waiting to happen here.
There is a front desk/security person during the daytime that diligently does her job and is pleasant. She is friendly to the residents (those that are coherent) and also to the family members that visit often. She remembers our names. The night time and weekend security persons either did not speak English well (does not understand many things and thereby unhelpful) or was a teenager who signed up for part time shift work. It is a very frustrating feeling to be waiting at the front door of this facility (during evening hours) while said teenager is busy playing Candy Crush on their smart phone.
I get it. The nurses have a thankless job taking care of some of the most difficult elderly patients. We all have bad days. There is no reason to take out your frustrations on the people at this facility or their family members. From what I've seen, nursing attitude has improved this month (October 2014). Hopefully, it will stay this way or improve. I'll write another review in a couple of months to follow up on this topic.
All in all, and as with most facilities, visiting your elderly relative or friend often and getting to know the facility staff members is the best thing that you can do to improve your communication and level care for the resident.
Cooper's August 20, 2014
I am a friend or relative of resident
My mother is a resident of the Mayfair. She was placed there a few years ago because the location is close to my aunt and sister. So it was convenient to have a family member nearby. My family and I had not visited as much as I would have liked, but my aunt filled me in as much as possible. In the summer, I visited my mother. I was so excited because it had been awhile and I really missed her. When we got to her floor we were told she was in the recreation room with the other residents. It was very crowded with he TV on and some of the patients just sitting there inactive. When I mentioned I wanted to spend time with her in her private room and was discouraged to do so. I acted like I did not hear this and rolled my mom into her room. She agreed that it would be nice to visit with us without everyone listening and staring at us. I asked my daughter to get an extra chair from another room and you would think I was trying to murder someone. One nurse(aide or whatever) came into my mothers room with a nasty tone to tell us in no certain terms that we were not to take chairs from the residents room or from the rec room. She was yelling at me and was loud and so unprofessional. I tried to ignore her and told her that the other residents needed her and that I was here to visit my mother. She kept coming back onto the room to argue and have the last word. This was ridiculous. How do you treat a residents family with such disrespect. I was and am appalled. My mother was upset and the incident almost ruined my visit. Something must be done about this place. The residents are treated like cattle put into a room. It saddens me to view first hand how they are treated. I will continue to keep my presence known at that place and let them know my mother has family and she will not be mistreated. I would never recommend this place for anyone.
MallRat0698 August 05, 2011
My loved one was sent to this facility to be an outpatient after recovering from evasive life-saving surgery. The facility was local and that was the only benefit that the facility possessed. The care facility was notifed that my loved one would be arriving at their facility but they were not prepared for her when she arrived. She was put into her room and at that time, everything appeared to be fine. But within moments, she had trouble breathing and had to use the oxygen tank provided to her as an outpatient. My loved one then proceeded to panic and this created even more of an issue and she had even more trouble breathing due to the panic attack. I take issue with the way the employees handled the situation in that, they did not handle it AT ALL. My loved one had to contact her relatives because the employees were doing nothing to relieve her distress. And when three of us did arrive to her assistance and we inquired about what was being done about - there was no one there with any answers. After my loved one eventually calmed down and was able to breathe properly again, it was decided that she would not stay in this facility. Although fully staffed, it took close to two hours for the paperwork and the run-around to be finalized before my loved one could leave their facility. Unnecessary hassles abounded. And one other thing - while waiting, I really had a chance to observe some of their employees' interaction with the other residents of the home and I did not approve. I actually saw one of the workers yell at one of the seniors there and when the senior did not respond, the worker YANKED the senior up by one of her arms and then proceeded to lead this elderly person down the hallway, like she was a bad child and was being put in the corner as punishment. Disgraceful. Would not recommend this facility to anyone.
About Mayfair Care Center
Mayfair Care Center is a nursing home in Hempstead, NY that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Mayfair Care Center
- Medicare Provider Number: 335279
Location of Mayfair Care Center
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