Manorcare Health Services-heme

1717 WEST STETSON AVENUE, Hemet, CA, 92545

Reviews of Manorcare Health Services-heme

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December 06, 2015

By retiredRN333

I am a friend or relative of resident

No nursing staff was available to receive patient when she arrived -- family members had to assist the transport staff in getting patient transferred from gurney to bed. Family member had to sign for patient as NO staff from Manor Care was there to sign. No staff was present to orient patient to call bell or how to work bed. Patient contracted C-diff while in Manor Care, multiple other patients had active C-diff at this time. Poor technique was witnessed -- housekeeping without gloves or gown cleaned floor of room and touch surfaces, removed disposable mop head (again NO gloves) and without washing hands went to clean the next patients room. When patient asked to be taken to the toilet she was told to "go in your diaper because I do not have enough help to get you up". Contacting anyone from administration is extremely difficult, we were generally told "they are in a meeting". The discharge procedure was both stressful and grief filled due to poor communication and planning -- Not all staff was bad. Some of the nurses, PT and OT staff displayed knowledgeable and kind nursing and rehabilitative skills. And, Manor Cares ability to mask the typical smell is a plus. However, if you have a choice then choose a different facility.

October 28, 2015

By Celeste3

I am a friend or relative of a resident

My grandfather is at Manorcare. We had issues with them losing his clothes to the point where he no longer trusts them to wash his clothes. We have a woman to pick his laundry weekly because they lost all his clothes and never recovered that. His surgery required that they make a very large incision on his leg, and for some reason, he has not been healing very well, and the doctor told the nursing facility that they have to change the bandages every day. However, it is constant battle getting them to do that. The staff is fairly nice, but I think they could be better.

April 21, 2015

By Caring103393550

I am a friend or relative of a resident

The nurses at Manorcare Health Services are very caring. When my grandmother rings the button, they come right away. They’re very respectful and kind. Originally, she was in a 2-bedroom, and now, she’s in a 3-bedroom. They’re not the biggest, but they suit her. She doesn’t have any complaints.

April 26, 2014

By Becky16

I am a friend or relative of a resident

My aunt was in Manorcare. It was horrible. Very poor communication. They were not clean at all. The place smelled so bad. My aunt ended up getting a decubitus ulcer on her bottom and it was bad. She kept falling out of bed. They wouldn't even check on her for hours, and she'd be lying on the floor. They did not allow rails there, or mats, so when she'd fall out of bed, she'd fall on the hard floor. That was awful. She got a lot of cuts and bruises in there. They could improve on the cleanliness, and the nursing staff needs to attend to the patients.

April 09, 2013

By Caring7486

I am a past client of this provider

Dad has been in Manorcare twice. I love the staff. They took care of my dad and they were really good to him. Everybody was nice and helpful. The food was really good. Unfortunately his insurance won't cover it.

November 21, 2012

By DarkLordofPie

I am a friend or relative of a resident

It was clean and they treated the patients I saw well. They gave plenty of time for visits and respected our privacy.

August 30, 2012

By spunkinhead

I visited this facility

I walked right in, was not greeted or asked who I was or who I was there to see. The facility appeared to be clean. I visited my mother in law twice while she was there and never saw a nurse come in and check on her or her roommate whom was paralyzed. My mother in law complained that the nurses were slow to respond when she requested assistance. At one point she had asked to have her bed sheets changed as she had not been bathed in 2 days and was laying in the same sheets. After waiting an hour for the nurse to return, my mother in law was able to get her own sheets off the bed and through them in the all way to get someone's attention. She stated she would never want to go back there again. I was not impressed with this facility or it's staff. Anyone could walk right in and do whatever they wanted in that facility.

May 08, 2012

By Nanny18cali

I visited this facility

Visited this facility it was clean and staff was helpful!

April 19, 2012

By Alphanumeric83

I visited this facility

To start off me and my wife would frequent this facility at least one to two times a week and at various times of the day and night to check up on our Grandma. At first glance of the outside of the facility appears to be very nice and clean. The same goes for the inside of the lobby and through out the halls, although the flooring could use a bit of touch up. The rooms are pretty small in nature being that they fit an occupancy of two patients, but other than that the rooms appear to be otherwise clean. The staff was for the most part friendly, that was of course when you could get there attention. I would have to say that my only real complaint would be the lack of knowledge that the nurses had for my Grandma, which in my book is one of the most important things to me. I'm not sure if it was due to communication error on both parts from the doctors and nurses, but whatever the case I felt that it was something that needed to be addressed. Overall I give this facility a average 3 star rating. My Grandma made a full recovery and is out now and doing great. At the end of the day that is all that matters. Just one quick bit of advice no matter what facility good or bad, if you want good care for your loved one then I recommend that you show your face and presents frequently and the more the staff knows of your frequency the better overall care will be and don't be afraid to always ask questions. Thanks.

September 23, 2011


I visited this facility

This skilled nursing facility and rehab center appeared clean and well organized. The facility is centrally located in Hemet with easy access and parking. Easy access to shops and public transportation also. The facility has a pretty lobby with burgers and hot dogs being served to all staff, residents and visitors in the lobby the day I was there. As I walked around I observed many seniors being worked with for physical and occupational therapy. Busy place! I observed the staff being caring and attentive to the residents. When I visited I also saw many visitors in and out to see thier loved one. I had a positive feeling when I was there.
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Features of Manorcare Health Services-heme

Medicare (ratings last updated: 06/16/17)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 555297
  • Ownership Type: For Profit Corporation
  • Date Certified: 05/01/2017


  • Resident Capacity: 178

About Manorcare Health Services-heme

Manorcare Health Services-heme is a nursing home in Hemet, CA that provides patients with skilled nursing care as well as private or shared accommodations. Contact Manorcare Health Services-heme for more details on housing, services, and rates.

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