I was a patient here at Prospect Heights and used the reviews posted on this website prior to coming. I also had an opportunity to tour the facility as I was waiting to get my hip replacement. I took a chance even though many of the reviews were not favorable. The one thing I would like for others who read this is to please don't judge any place based on a few angry comments. I had a good experience. The facility is clean, the kitchen is very accommodating and the nursing team coached me thru my recovery. The tour was very informative and I even got to meet the Physiatrist who was able to give me some feedback on what to expect in therapy. No place promises individualized one to one care and reading some of the reviews I think expectations are high. I found the staff consistent and approachable. If I had to wait I was informed and given the opportunity to work with another caregiver if mine was in the middle of assisting another patient. The Social Workers verified my insurance with home care and outpatient rehab. Once I learned both were an option, the head of the Outpatient Center at the facility actually sat down with me and set up my outpatient schedule prior to my leaving and arranged for the facility van to pick up and drop me off. Administration was always available, there are individuals in charge of every department. I found the floor staff and Unit Managers accommodating enough that I didn't really need the support of Administration during my stay. The grounds in the back are beautiful and private and with the weather being favorable during my stay I spent many hours with my friends and family outside in between my therapy sessions. Recreation even assured me I can participate in the upcoming BBQ events when I come back for outpatient services. We all have different experiences and I hope that no one will assume the worst just because of a few bad reviews. I read the same reviews and decided to tour all of my options. I found this place to be most appropriate for me as I am not a nurse home patient and only needed short term rehab. I'm glade I toured and even happier I came! Thanks Prospect heights!!!