If you don’t have time to read this entire review, just do yourself and your loved ones a favor and stay away from this horrible facility.
My 91 year old dad spent one terrible week here (Jan.2017) and he couldn’t get out of there fast enough. Now I know that his attitude may not have been stellar but he had given up hope on survival. Does that mean that the staff should treat him horribly? I only saw one smiling staff member, Rey, who was very nice and helpful to all of us. Thank you Rey. Otherwise the service is almost nonexistent. If we asked for anything, even water, it seemed like we were such an inconvenience for them.
He arrived at the facility on a Friday afternoon and was not given dinner. On Sat morning he did not get breakfast or lunch until we questioned the staff. Someone told my sister that they didn’t know he was there. The food was horrible too.
He asked to use the restroom and no one came to help him. 90 minutes passed before he was given any assistance. A staff member told my sister that they can not help someone with restroom needs during a meal so “they may just have to mess themselves and we will clean them later.” Very dignified.
He rang his call button and no one appeared for at least 30 minutes. I timed it. This happened several times.
He had been on oxygen in the hospital but there was no oxygen in sight until I asked for it 3 days later. Unbelievable.
?The director of social services and discharge planning was of no help to us. Veronica M. had a condescending attitude. She told us that even she would not put her parents at this facility and was aware of negative reviews. She didn’t seem to care about anything. (She planned an ambulance to help move my father to another facility for $650. I found another company to move him for $200.)
Sadly my father did pass away a few days after leaving North Point, but my family and I are certain that North Point didn’t do anything to help make him comfortable in his last few days of his life.