Reviews of Northpointe Health and Wellness Center, LLC
Abbymart12 June 09, 2017
Great little facility. Clean, staff are helpful... Tho everything is not perfect they do act with urgency to correct a concern. Activities are fun, interactive and happen all throughout the day. Administrator is awesome. The back corridor is so nice, open and green... Nice space to have family over on a cool day... Single floor with 3 dining rooms. I would totally recommend
Ladybird2 May 04, 2017
I am a friend or relative of a current/past resident
If you don’t have time to read this entire review, just do yourself and your loved ones a favor and stay away from this horrible facility. My 91 year old dad spent one terrible week here (Jan.2017) and he couldn’t get out of there fast enough. Now I know that his attitude may not have been stellar but he had given up hope on survival. Does that mean that the staff should treat him horribly? I only saw one smiling staff member, Rey, who was very nice and helpful to all of us. Thank you Rey. Otherwise the service is almost nonexistent. If we asked for anything, even water, it seemed like we were such an inconvenience for them. He arrived at the facility on a Friday afternoon and was not given dinner. On Sat morning he did not get breakfast or lunch until we questioned the staff. Someone told my sister that they didn’t know he was there. The food was horrible too. He asked to use the restroom and no one came to help him. 90 minutes passed before he was given any assistance. A staff member told my sister that they can not help someone with restroom needs during a meal so “they may just have to mess themselves and we will clean them later.” Very dignified. He rang his call button and no one appeared for at least 30 minutes. I timed it. This happened several times. He had been on oxygen in the hospital but there was no oxygen in sight until I asked for it 3 days later. Unbelievable. ?The director of social services and discharge planning was of no help to us. Veronica M. had a condescending attitude. She told us that even she would not put her parents at this facility and was aware of negative reviews. She didn’t seem to care about anything. (She planned an ambulance to help move my father to another facility for $650. I found another company to move him for $200.) Sadly my father did pass away a few days after leaving North Point, but my family and I are certain that North Point didn’t do anything to help make him comfortable in his last few days of his life.
Phr August 09, 2016
I am/was a resident of this facility
I was at North Point for a month, most of the aids were OK but some rude. Food wasn't good but on a rare occasion. Never had a blood draw though I had a serious problem and North Point changed some of my prescribed meds. The worst is that they required me to pay a co-pay even though I had supplemental policy. Just received my medical provider statement and NP was paid the same amount they required of me. This is not a legal practice and I will file a State complaint if I don't receive a full refund.
1237 January 15, 2016
I visited this facility
Northpoint needs more staff ,there isnt enough cna and lvn for all the patients they have .
Nancy101282450 February 18, 2015
I am a friend or relative of a resident
I only got my husband into one place, and that was called Northpointe. It was very clean, and everybody seemed to be very pleasant with everybody. His room got two beds, and it's very nice and clean. He had a nice window with a view of the outdoors. The staff during the tour were very personable and showed us the whole place and all the rooms. There was bingo, card games, and movies. The food was great. I enjoyed some of it myself. They were all very pleasant and nice to us.
Tim10 July 12, 2013
I am/was a resident of this facility
I have been living in Northpointe for two months now. I have no complaints with the staff as they have been very friendly and they are doing what they're supposed to do. I chose this nursing home because it doesn't smell like one and their level of care is excellent. Their rooms need to be a little bigger but there is a home feel to it.
About Northpointe Health and Wellness Center, LLC
Northpointe Health and Wellness Center, LLC is a nursing home in Fresno, CA that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Northpointe Health and Wellness Center, LLC
Medicare (ratings last updated: 06/16/17)
- Medicare Provider Number: 555179
- Ownership Type: For Profit Partnership
- Date Certified: 05/01/2017
- Resident Capacity: 99
Location of Northpointe Health and Wellness Center, LLC
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