My uncle stayed at Wellspring in Frankenmuth, and it was awful. He was there for two months because of three fractured ribs and a urinary tract infection. The hospital sent him there for rehabilitation, and they signed him up for occupational and physical therapy. When they went to get him out of his bed to transport him to the bathroom or into a wheelchair, they put the lift out right on his fractured rib. They said they were unaware he had any fractured ribs. There was incompetency and lack of communication from one department to another. Then, he had a golf ball shaped bruise on his left wrist, and his hand was black. When I questioned them about that, physical therapy told me he slept on it wrong. I demanded an x-ray and four days later, they finally did x-ray. The doctor never spoke to me and never came in, but reported to the nurses that the x-rays showed no fracture. The nurse said he must've bumped it. Two days went by, and it just got worse. Upon discharge, he was soiled with both urine and fecal matter and hadn't had a bath in over a week. We got him home, and we had homecare for him. Within five days, he's back in the emergency room with a flaming UTI. I asked them over six different times to test him for UTI because he became combative which is a sign of UTI. They did not check him, not once for UTI, so I filed a complaint with the State.
There were some aides that were wonderful there. A couple of the male aides had worked with my uncle, and he actually responded well to them as far as them trying to clean him up. His appetite increased, and he did gain about 15 pounds while he was there. They're like a hospital room, but more on the nicer side. There were tile floors, and he had a private bathroom. They had a dining facility, and the food was excellent. They had a little atrium area outside. If you're a long-term resident, they give you an area where you can garden like a container garden. Pets were allowed. Cable was provided with a TV, and you don't have to pay for separate cable. They have a chapel right there in the facility and a local minister comes in. They have bingo, music nights, and all kinds of different activities for the residents to participate in. I'm just very unhappy with the physical therapy department. When I went down to participate during his physical therapy, they were not nice to any of the male residents, but they were nice to the female residents. They were short tempered with the male residents.
They do have long-term care, homecare, and hospice care there. However, I would not recommend this facility for anybody's family member. They should improve on their communication between departments and with family members as well as improve on the care for the residents.