Regency on the Lake - Fort Gratiot

5669 Lakeshore Rd, Fort Gratiot, MI, 48059
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Reviews of Regency on the Lake - Fort Gratiot


based on 9 Reviews

Madvia February 22, 2015

I visited this facility

I just left Regency/Fort Gratiot, and for me it was a difficult experience. . I came from a Hospital and needed minimal assistance getting back on my feet. I was shocked and upset that patients were only allowed a shower twice a week. Twice a week? What the heck? My Insurance is paying this facility enough money that I ought to be entitled to a shower EVERY day, not twice a week! I also wonder why it's ok for patients to leave this facility ALL day long, as long you are back by midnight. What is this all about? Very curious why a patient would be permitted to get up, get dressed and leave simply by checking in and checking out, as long as you are back by midnight. I also think that any medical type facility needs to keep the noise level DOWN, turn lights off, and check inn your patients frequently! For me, it was difficult to be here. The food was terrible and the staff could have taken time to sit for 5 minutes and just talk to these elderly patients. Some of them never had a visitor the entire time I was there!


ABSOLUTELY ATROCIOUS!!! March 02, 2014

I am a friend or relative of resident

I would never recommend a family member going to this nursing home. The care there is out of control. This company cannot keep employees; in the time my mom was there I saw 8 employee's quit do understaffing and being over worked. The employee turnover rate is incredibly high, every C.N.A that did care for us always in the worst of moods and in a panic rush. Most had none too little experience. There weren’t any veteran employee’s working there. The Director of nursing would threaten the employee's with termination if they did not agree to work exhausting hours. I saw one Cna, work a double shift and then have to work 3 hours over on her last shift, do to employees walking out on their job, because they could not take the work environment any longer. A new C.N.A or L.P.N would be taking care of my mother on a daily basic with no experience. I was afraid to leave my mother in the care of the regency on the lake. The care given was atrocious to say the least. To no fault of the employee's. The director of nursing was out of control and not suited for her job at all, and very inconsiderate of her residents and employees alike. I don’t recommend you having a family member get care or become a resident at the Regency On The Lake.


Daughter of Ethyl February 05, 2014

I am a friend or relative of resident

My Mom just passed away after living at Regency for several years. She was given such good care, the staff went out of their way to be kind to her. They were hard working kind hearted ladies. My Mom loved them and we thought of them as family. I want to thank them all for the love they showed us on the day she passed away. So many special people took care of her, I will remember it always, Thank you.


Disappointed. September 06, 2013

I am a friend or relative of resident

I gave Regency a 2-Star review because there were only TWO staff there who actually behaved in way that would suggest they are there for the people they care for rather than the paycheck. My mother received showers (when my sister and I gave them to her). Soiled linens were left in her room, when water was spilled the aide came in the room, put two towels down and walked out, leaving the towels on the floor. Passing trays took precedence over call lights and the customer service was extremely poor. Do not judge this book by its cover; it is a BEAUTIFUL facility, until you stay a while. I am in the process of filing a formal complaint. The majority of the staff were rude, had no sense of professionalism, and used, "I forgot"�, when asked for something and upon walking to the nurses' station finding them sitting and talking rather than caring for the individuals on their hall. There was a nurse and a CENA who were very helpful and professional. For the sake of Regency I hope they stick around and teach the others I dealt with there the meaning of work ethic.

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About Regency on the Lake - Fort Gratiot


Regency on the Lake - Fort Gratiot is a nursing home in Fort Gratiot, MI that provides patients with skilled nursing care as well as private or shared accommodations. Contact Regency on the Lake - Fort Gratiot for more details on housing, services, and rates.

Features of Regency on the Lake - Fort Gratiot


Medicare (ratings last updated: 06/16/17)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 235621
  • Ownership Type: For Profit Corporation
  • Date Certified: 05/01/2017

General

  • Resident Capacity: 108

Location of Regency on the Lake - Fort Gratiot


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