Hollymead
4101 Long Prairie Rd,, Flower Mound, TX 75028
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Pricing not available
$4,950
Reviews of Hollymead in Flower Mound, Texas
2.46
(26 reviews)
Facility
3.0
Staff
2.0
Food
2.0
Activities
1.5
Value
1.9
Wil A
1
|
December 29, 2022
My father was left naked and in soiled sheets for hours. They did zero PT for him because he had Covid. He developed a blood clot and his foot started turning purple. I brought it to his nurse’s attention, but she assured me that when he did PT it got better. Well, a few days past and we had to take him to the ER and his leg had to be amputated as his foot died due to lack of circulation. We feel this facility neglected my father to a point where his life was in danger. Stay away from this awful location!
Provider Response
MarjeS
2
|
November 3, 2022
I visit a friend at Hollymeade regularly. The reception desk is supposed to remain open until 8:00 p.m., but often it closes before 8:00 and there is no access from outside. Last night I was there at 7:50 p.m., the receptionist was gone, the door was locked, and no one would answer the phone to let me in, even though I had pulled on the door and the alarm was set off. Recently when I was visiting my friend turned on her signal light to get help because she needed a sanitary change a little after 8:00 p.m. Twice during the next 2 hours I went to find an orderly to them to help her, and both times I was told someone would come "soon". At 10:00 p.m. I went to the central nurse station where there were 6 nurses, not orderlies, standing around laughing and joking. I again asked for help, but was told the shifts were changing. Around this time I watched 3 orderlies, including those I had spoken to earlier, leave. About half an hour later a kind orderly came to help my friend, who had been lying in excrement for the past 2 and a half hours since she originally signaled for assistance.
Provider Response
pastor carmelite
1
|
June 11, 2022
Please keep your loved ones away from this place if you have any love for them. I was admitted here and only last a day! The treatment is inhumane. The staff some of them are rude and nasty,,arrogant and unskilled! The first person you greet at the door can’t be bothered to greet anyone! This place has no business accepting patients until they meet state standards! Please stay away! And families who have loved ones there, please check on them!
Why Me Lord
1
|
April 23, 2022
Transported by Hollymead required transport. Dumped in the bed no one showed up to greet or advise. Left for hours without management or nursing staff visit, Phone to desk unanswered, call light likewise ignored. Entire phone system blocked when I tried to contact outside family. When challenged on our departure we were advised we were leaving against physician's advise. (they clamed a staff physician is on site) when administrator tried to find him or her were were advised they could not find the staff physician. when arrived there was a (cold) breakfast plate waiting for me (arrived after lunch) with all foods counter to my (very private) physicians' directions. We were told that using the facility's transport we would not have a copay or and expense. Recent mail puts the lie to that claim. Billing on the order of $2K for a few miles. (Seems to be an inside deal) Simplest advice DON'T GO ANYWHERE NEAR THIS FACILITY!
Provider Response
chughesie
2
|
November 30, 2021
This facility is understaffed and the staff is either the unqualified to perform their duties or just don’t care. They ignore the patients needs. Patients are left in their beds with wet sheets, wet clothes. Bathrooms are left dirty. Phones are not answered. There is a lack of communication from anyone in charge. Quality of care is a huge issue. Do not put your loved ones in this facility. They will be placed in a room and basically ignored. Expect your loved one to decline or suffer from neglect.
Provider Response
Tessa06
1
|
October 25, 2021
Buyer Beware – Don’t be fooled by pretty picture We placed our mom in here with the high hopes she would be well cared for. The admissions department says all the right things when you are blinded by the emotions of an ill parent. We were overwhelmed how our mother took a real turn for the worse, and the hospital was basically throwing us out and had less than 24 hours to find a place to bring her. Hollymead provided us with a very manicured room that she would move into (Our mothers room looked nothing like what they showed us), We were warned upfront about lack of staff and that proved to be a very sad true statement, but at no point did we think our mom would be ignored. Twice she got herself into a pickle and stayed in the same position until we called the facility. (We had a camera in her room – thank God we had the sense to do that, or she would have possibly been in a very precarious position for hours) There is no after-hours phone number to call in case of a situation like this – its hit or miss if you will reach anyone. They left her in the same clothes for days and it wasn’t until a family member changed her garments. The PT and CNAs were for the most part nice, but PT should have done bed exercises with her when she refused to get up. Not just walk away and give up on her. One night she was very confused and the care worker walked in and all she wanted was to talk to someone and she walked out in a huff and sarcastically told our mother – there is no one in the room with you. If you are going to care for the elderly or sick people, please have some compassion. The food was unappealing and not fit for anyone. Looks like mush on a plate. Hollymead is a total money grab and has one thing in mind – make money. Our mother is now in a real facility that cares about her dignity and care. They make her feel like a person not a thing. They place a tray of food in front of her that looks like something you want to eat, change her clothes every morning and into her nightgown at night. This is what Hollymead should provide for their overpriced care.
Provider Response
What you can do with Caring
Medicare
Health
2.0
Overall
1.0
Quality
4.0
Staff
1.0
About Hollymead in Flower Mound, Texas
Hollymead is a Senior Living provider in Flower Mound, Texas that offers residents Nursing Homes services. Contact Hollymead for more details on services and rates.
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