Father was there for 20 days in March/April 2015.
First the positives: The OT and PT staff are excellent. They were respectful, diligent, and helpful with suggestions and their prognosis.
Front desk staff are very helpful. For the most part, the day staff have good attitudes and are caring.
Night nurses and CNAs do not follow protocols set in place for patients. Father had issues staying in bed due to high anxiety and delirium. Had recently had back surgery and was made to sit in a wheelchair at the nurses station from midnight to 6 AM. Protocol was to take a staffer off the floor to sit with patient and it was disregarded. One morning when family went in at 6 AM and they didn't know where he was. He was on patio in bare feet.
His medicine was incorrectly given twice and made a huge set back for his recovery.
He is a vegetarian and a night nurse gave him two ham sandwiches and he threw up the entire next day. She didn't check his chart.
Food was awful. It took them a week to upgrade him to mechanical soft even though the hospital had done a swallow test on him the morning he was transferred.
He had several bruises that were not explained.
Response times for staff was anywhere from 10-45 minutes.
One CNA continued to say, "Go peepee so I can change your diaper," though he could go to the rest room with assistance. It was easier for them so they wanted him to go in his brief.
We went through formal channels with facility to correct issues and some were resolved and some weren't.
Filed formal complaint with ombundsman.
If you have to leave a loved one at this facility, be diligent, watch their medication, be present and make sure the staff knows about your loved one.
We advocated for my father and it was still a horrible experience. We wanted basic, safe, care and sometimes he got it, and sometimes he didn't.
They say they are a five star facility, but I'd give the PT/OT staff a 5 stars, and the rest a 2.