The communication between the Assistant Director, the Director of Social Workers, staff, and the resident, and myself (the resident's friend and neighbor) was very poor. My neighbor/friend was a resident for approximately 2 months. She is 75 and has no family. Her illness is a complex mix of life-long mental health issues, issues related to aging, dementia, and high blood pressure and seizures. She is a determined and plucky soul. Concerned citizens repeatedly called authorities when they
became concerned about her welfare. She was in and out of the hospital and Eldorado over a period of about one and a half years. This last visit to Eldorado was full of upsetting events that caused me to call the ombudsman twice. She would constantly ask them if she would be able to go home. They would not answer her. She was left in a limbo state, not knowing what the doctor's plan was for her. The Social Worker Director finally told me that a psychiatrist evaluated her as lacking capacity and told me she would not be able to go home. With her permission I began the lengthy process of moving her things out of her apartment and finding a home for her pet cat. I was almost to the point of donating her furniture. The day I took her cat to the animal shelter after caring for him for two months and not having success finding him a home, I found out that the psychiatrist re-evaluated her and gave her capacity (with help) and made plans for her to return to her apartment. The only way I found out was because I called the social worker director with a question. She said, "I'm glad you called", your neighbor is going home. I told her that I could not be part of her Care Plan. Then she hung up on me.I explained to the Assistant Director that I had been moving her things out of the apartment and finding a new home for her cat and was afraid that her going home would be too much of a shock. She showed no concern. Another acquaintance of my neighbor showed up and became the only person to be a part of her Care Plan. The facility told her doctor that she had 3 people who were part of her Care Plan and that she had In Home Health Support Services. She did not . The new acquaintance was not aware of all that had happened before she came on the scene and they did not tell her anything. She became convinced that I was abusing my neighbor because I took her cat to the animal shelter. When they deemed my neighbor as lacking capacity they would not tell me anything that I could use to help her, like the name of her doctor. When they gave her capacity, they still would not tell me anything. The Adult Protective Service worker said that when a low income resident with no assets or family to speak in her behalf, after 30 days are "dumped". This had happened before and she only lasted 3 days at home in a highly agitated state with no one to help her. They had not applied for In Home Health Services or Meals on Wheels in a timely fashion, leaving her without the help she needed. Soon, she was back in the hospital and then back to Eldorado. While in their facility they gave her two different rooms and in both cases she had screamers for room mates keeping her from being able to sleep. A fight broke out bewteen her and one of the room mates and the other resident hit her. While she had been given capacity and was scheduled to go home in a few days, they put an electronic bracelet on her wrist that would trigger an alarm if she went out the door. ( even if she was with someone). When I complained they treated me badly, acting in a rude and intimidating manner, making me feel like I was in trouble. There are many more issues that I don't have room to put down. If I had any choice at all, I would never put my own mother or loved one in this place. The only saving grace is the low paid foreigners who work in positions low on the ladder. These people from other countries (many of them) were kind and patient with residents which helped to bring some light into an otherwise dark and confusing atmosphere.