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Avocado Post Acute

510 E Washington Avenue, El Cajon, CA 92020

(800) 558-0653 (Call a Family Advisor)

2.9

(10 reviews)

Offers Nursing Homes

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Reviews of Avocado Post Acute in El Cajon, California

2.9

(10 reviews)

  • Facility

    3.8

  • Staff

    3.8

  • Food

    3.3

  • Activities

    3.0

  • Value

    4.0

scarnine

5

September 23, 2022

I am/was a resident of this facility

I love this place. This is my home. The staff is my family. I kick them in the butt and tell to be nice or mama will get them. I love these people so much and there's nothing I wouldn't do for them. They are marvelous people. I was the first patient on station 2 and I love it here. They have treated me like a queen. The staff treats me like their family as well. I recommend it here. If you come I will be sure to greet you and be your friend.

Provider Response

We are so grateful that you took the time to leave a review. Reviews like these enable us to help so many more people who trust the opinions that others choose to share. Thank you!

unknown25

1

January 28, 2022

I am a friend or relative of a current/past resident

Please do not let your family member come here……they were very neglecting when it came to my grandmother. We took her out because her mental health was going down hill rapidly and then when it came time to call to get a status it took my aunt 7 times to reach them….the nurse had her phone off. And when she was discharged they left her pick line in…..if I could this place would get ZERO stars!

Provider Response

We were so saddened to see that you felt you had a negative experience at our facility. Your review does not reflect the experience we aim to provide. Please reach out to our customer service team so we can reach a resolution

NReynolds

1

May 28, 2020

I am a friend or relative of a current/past resident

I would be very wary of having any loved ones in Avocado Post Acute. Unfortunately, I have had to deal with multiple skilled nursing and post acute facilities because of ailing parents, and Avocado is by far the worst facility I have ever dealt with, bordering on criminal. They do have some very kind and caring staff at the facility, but the administrative and organizational procedures and communications are atrocious. My father was there recovering from a tie surgery. He was not always a model patient or the picture of health upon entering, but he declined so rapidly during his few months there. Because of the covid pandemic he had to remain at Avocado past his discharge date. I discovered the facility had positive Covid patients in his unit, and they never informed his medical team or any family. When I found out I called that day to try to get him moved. As per usual, I had a difficult time getting through to anyone. My calls to the nurses station usually went unanswered and disconnected about 75% of the time. I had to have his social worker call Avocado to get through to anyone, and then they lied to her saying he had been transferred to a different unit when he had not. He ended up passing away in Avocado that night. I was never informed he was ill or not doing well in my many calls that day or in the days prior. My aunt called to check in on him that night (since his cell phone was stolen, for the second time) and was told he was non responsive and they thought he wouldn’t last through the night. They then asked her if she wanted to uphold his DNR....As his medical power of attorney, I should have been called and informed of his decline and asked that question. I was never even called/notified when he died! To top it all off they ended up sending his body to a completely different funeral home than what we had arranged. I had to spend half the day after my father died trying to find his body. Unbelievable! When I got his medical records, there were no notes about his being sick or being tested for covid, but he died of “an unknown organism or pneumonia”. I don’t think that happens in a matter of hours. He was obviously sick well before his death, and nothing was done. I would think standard protocol when you have an outbreak would be to test everyone in the unit/facility and monitor those with symptoms. I realize that these are unprecedented times, and a lot of facilities have been overburdened and under supplied, but that is no excuse for the lack of communication and LYING. I truly hope this doesn’t happen to more patients at Avocado, especially those who don’t have family or advocates looking out for them.

sister deb

5

June 6, 2019

I visited this facility

I am so happy my brother is being cared for there! It is clean and inviting! I always tell him I wish I could be resting there with him. I know that every family member just wants their loved ones to be taken care of and be in a safe facility that is professionally run.

ReviewerAT0406

2

April 15, 2019

I am a friend or relative of a current/past resident

My father was in Avocado Post Acute (Eldorado Care Center). It looked nice, but there’s a smell when you get into the unit. It’s not as bad as the others. Some of the staff members were snarky, and that’s because they were severely understaffed. It was not somewhere I would want to eat. My father's main activity seemed to be sitting in the hallway in his wheelchair. In the cafeteria there were two large TVs on different sides of the room, but the one on his side was not showing anything, just playing music. The rooms tend to be stinky, and he kept having issues. When they changed him, he wasn’t thoroughly cleaned. He was starting to have skin breakdown. The majority of the staff was nice, some were really trying and caring, but some are completely on the opposite side of the scale.

abed

5

February 21, 2018

I am/was a resident of this facility

One of the best rehabs I've been to. The staff is attentive and they do their best to help and meet all of your needs. I'm so grateful for their rehab program. Food great, grounds are good. No complaints.

Intrinsic And Beyond Concerned

1

July 27, 2017

I am a friend or relative of a current/past resident

The communication between the Assistant Director, the Director of Social Workers, staff, and the resident, and myself (the resident's friend and neighbor) was very poor. My neighbor/friend was a resident for approximately 2 months. She is 75 and has no family. Her illness is a complex mix of life-long mental health issues, issues related to aging, dementia, and high blood pressure and seizures. She is a determined and plucky soul. Concerned citizens repeatedly called authorities when they became concerned about her welfare. She was in and out of the hospital and Eldorado over a period of about one and a half years. This last visit to Eldorado was full of upsetting events that caused me to call the ombudsman twice. She would constantly ask them if she would be able to go home. They would not answer her. She was left in a limbo state, not knowing what the doctor's plan was for her. The Social Worker Director finally told me that a psychiatrist evaluated her as lacking capacity and told me she would not be able to go home. With her permission I began the lengthy process of moving her things out of her apartment and finding a home for her pet cat. I was almost to the point of donating her furniture. The day I took her cat to the animal shelter after caring for him for two months and not having success finding him a home, I found out that the psychiatrist re-evaluated her and gave her capacity (with help) and made plans for her to return to her apartment. The only way I found out was because I called the social worker director with a question. She said, "I'm glad you called", your neighbor is going home. I told her that I could not be part of her Care Plan. Then she hung up on me.I explained to the Assistant Director that I had been moving her things out of the apartment and finding a new home for her cat and was afraid that her going home would be too much of a shock. She showed no concern. Another acquaintance of my neighbor showed up and became the only person to be a part of her Care Plan. The facility told her doctor that she had 3 people who were part of her Care Plan and that she had In Home Health Support Services. She did not . The new acquaintance was not aware of all that had happened before she came on the scene and they did not tell her anything. She became convinced that I was abusing my neighbor because I took her cat to the animal shelter. When they deemed my neighbor as lacking capacity they would not tell me anything that I could use to help her, like the name of her doctor. When they gave her capacity, they still would not tell me anything. The Adult Protective Service worker said that when a low income resident with no assets or family to speak in her behalf, after 30 days are "dumped". This had happened before and she only lasted 3 days at home in a highly agitated state with no one to help her. They had not applied for In Home Health Services or Meals on Wheels in a timely fashion, leaving her without the help she needed. Soon, she was back in the hospital and then back to Eldorado. While in their facility they gave her two different rooms and in both cases she had screamers for room mates keeping her from being able to sleep. A fight broke out bewteen her and one of the room mates and the other resident hit her. While she had been given capacity and was scheduled to go home in a few days, they put an electronic bracelet on her wrist that would trigger an alarm if she went out the door. ( even if she was with someone). When I complained they treated me badly, acting in a rude and intimidating manner, making me feel like I was in trouble. There are many more issues that I don't have room to put down. If I had any choice at all, I would never put my own mother or loved one in this place. The only saving grace is the low paid foreigners who work in positions low on the ladder. These people from other countries (many of them) were kind and patient with residents which helped to bring some light into an otherwise dark and confusing atmosphere.

BCL

2

July 10, 2015

I am a friend or relative of resident

I am a relative of a patient at El Dorado care center. My husband was transfered from scripps mercy trauma center with a broken back to Eldorado care facility. The nurses had no idea what his treatment plan consisted of but we knew that he was not supposed to move at all without his back brace on. Well he tried to get up to use the potty, made it w/ a walker to the toilet, sat down and instantaniously cried out in pain as his smashed vertibrae began to pinch his spinal nerve. He called to me and we got him back onto his bed immediately! We agreed that he would hurt himself if he tried that again w/ out the back brace. ALso, they put him into a double room w/ a poor soul suffering a slow death! This old man had a traiciotomy and would cough up these loud animal dying a horrible death sounds so loud that when he coughed it literally startled the two of us out of our nap. ALong with these sounds you could smell his innards fuming out of the hole in his throat which was absolutely nausiating and barely tolerable for me. Just remembering the smell to tell you this story leaves me with a feeling to puke. Now, I know that old man deserves his dignity in place, right? SO put him in a single gosh darn room so other patients dont have to lay in a room permeated with the smell of decay and the sounds that death makes as its last final throws of agony squeeze

mslove

2

August 14, 2013

I am a friend or relative of resident

My brother was in this nursing home for a bit & it's totally understaffed. My brother would ring for a nurse or his room mate would ring for a nurse & they would never come unless I would go find one. There were a few nurses that my brother didn't like. I was my brothers power of attorney. They are suppose to contact me of everything they did not. They sent my brother to the hospital with out his paperwork. They told the hospital they couldn't get a hold of me. They lied. I was constantly in their offices to make sure they had my number. My brother got sent to the hospital because of a fever they told me. Come to find out my brother was in the hospital 4 days was awake on arrival but by the time I got there he was on life support & 3 days later he passed away because he was septic. Now it takes a while before a body becomes septic & they should of known. I visited him & he seemed out of it. He was calling my uncle Daddy & they look nothing a like. I knew something then & questioned them about what was wrong they just said he was probably tired. Negative he was showing early signs of being ill. So all I can say is watch your family close if they have to be in there, Stay on top of things. My brother had several room mates & they all passed away. So please people just know our nursing homes are not right to our family. If at all possible keep them out of a nursing home!!

March392

5

August 1, 2013

I am a friend or relative of a resident

The place is bright and the staff seemed to be very friendly. Eldorado is very close to where I live. I would say that they got plenty of activities. The staff has always been cordial to me and to my sister-in-law. Whenever anything comes up like the change in her care or her medications, they would call right away and let me know. Her room is pretty much a standard shared room and I'm saying standard as far as skilled nursing facilities go. Currently, she is in a two bedroom. She is always clean. They have helped her to gained weight which she needed to do. She likes the food and everything seems to be going well. I have no concerns or complaints about them.

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Services and Amenities of Avocado Post Acute in El Cajon, California

General

  • Resident Capacity: 256

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    0.0

  • Staff

    3.0

Medicare Provider Number: 555076
    Ownership Type: For profit - Partnership
    Rating Date: 9/1/2023

About Avocado Post Acute in El Cajon, California

Avocado Post Acute is a Senior Living provider in El Cajon, California that offers residents Nursing Homes services. Contact Avocado Post Acute for more details on services and rates.

Map of Avocado Post Acute

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