Hertford Rehabilitation and Healthcare Center
1300 DON JUAN ROAD, Hertford, NC 27944
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Reviews of Hertford Rehabilitation and Healthcare Center in Hertford, North Carolina
3.28
(14 reviews)
Facility
3.3
Staff
3.7
Food
4.1
Activities
4.0
Value
3.3
Gingerlyn
1
|
July 31, 2021
The room my friend is in is dirty and smells.I feel she is not getting the proper rehab.for her stroke. She has been laying in soiled diapers for long periods.her bedding is dirty like it has not been changed in months.the staff and therapy are not making her do the rehab if she tells them no they leave they don't explain what they are trying to do.she says they are mean to her and hurt her.I am very disappointed in the care she is receiving and the unsanitary conditions of the room.and poor care of the residence.You need to do better care.and hire better skilled nurses.
Provider Response
Fljohn3
5
|
December 5, 2020
My brother was a resident at Brian Center for nearly 9 years with a progressive illness. The staff took care of him every step of the way with professionalism. They maintained close communication with me and always showed a caring attitude towards my brother. I would highly recommend them and wish to thank them for their service to him.
Provider Response
shanita t
5
|
November 13, 2020
Super friendly and caring staff: Ashley (the case manager/ social worker), Jess (the Occupational Therapist), the dietitian, and countless others. I called the staff very often & they provided detailed information about my mother, which was comforting for me, because I lived outside of the state. My mother stayed at this center for 3 weeks; and I was able to: bring her “comfort food from grocery stores”, as well as do “window visits” (talk to her outside of her room; no one can go inside of the center, due to the current pandemic). My mother was released a few days ago, and all of the guidance that the staff has given me, I took notes and am currently applying it to continue to support my mother’s needs. I would recommend this center/location to anyone. :-)
Provider Response
FrustratedGranddaughter
1
|
September 27, 2020
I wish we had never decided to send my Grandmother to this facility. Communication is horrible, especially during covid. The residents don't have a phone in their rooms. They have to share a phone. A phone that's probably not cleaned between patients because they pick it up and carry straight to the other patient. It often takes hours to get through. My Grandmother wore the the same outfit twice in a row because they can't find her clothes. My Mom was talked to ugly on the phone when trying to find out where my Grandmother's clothes were. The lady on the other end didn't realize my Mom could hear her and said, "I really don't care." They were supposed to take my Grandmother to an appointment and took it upon themselves to not take her; did not notify the family or her doctor, just no showed. My Grandmother's doctor was NEVER consulted prior to deciding not to take her to a critical appointment. And the last straw was a rude employee hung up on my Mom when she was trying to find out where my Grandmother's clothes were. My Mom called me in tears, so we will be bringing her home for rehab. Please think twice before taking your loved one there.
Provider Response
guardman
1
|
October 8, 2019
This is the worst nursing home I have ever seen. Disgusting rooms, no comforts offered whatsoever. People laying in soiled garments with empty food trays and dirty bedding. I felt like I was in a mental hospital from the 50’s when health facilities were not regulated
Provider Response
SHS
4
|
April 10, 2019
Definitely not a fancy place, but what matters is the super caring staff. Every effort to care for my mom as an individual has been made. I have really appreciated the constant communications from the staff keeping me informed of changes, etc. Many thanks to everyone at the Bryan Center!
Provider Response
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Services and Amenities of Hertford Rehabilitation and Healthcare Center in Hertford, North Carolina
General
- Resident Capacity: 78
Medicare
Health
1.0
Overall
1.0
Quality
2.0
Staff
1.0
About Hertford Rehabilitation and Healthcare Center in Hertford, North Carolina
Hertford Rehabilitation and Healthcare Center is a Senior Living provider in Hertford, North Carolina that offers residents Nursing Homes services. Contact Hertford Rehabilitation and Healthcare Center for more details on services and rates.
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