Tockwotton on the Waterfront Nursing Home

500 Waterfront Drive, East Providence, RI, 02914

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Reviews of Tockwotton on the Waterfront | Nursing Home

13 Reviews

July 19, 2017

By ezipp

I am/was a resident of this facility

It is like being at home, get up when you want to, eat breakfast when you want to. It isn't like being in an institution, culture change. Staff are the nicest, most caring people I have every met, they cater to every wish

October 24, 2016

By Michelle Snoeren

I am/was a resident of this facility

I was atTockwotton and there was only one nurse practitioner that finally was able to help me medically after coughing for seven days Clarise was my savior. Dietary I found careless and incompetent following diet. Was very glad to go home.

April 18, 2016

By feeling like a terrible daughter

I am a friend or relative of resident

if all that mattered were the beautiful window treatments and light fixtures, this would be the place. however, i've spent quite some time there in the last 10 days with my mother and i have to say i am afraid to go home at night and leave her alone. The nurses have been okay but the quality of the cnas is terrible. my mother has been left for hours, with no call button because they "forget " to put it back in her reach (broken hip and leg,bedridden) They are terribly rough with moving her- she is unbearable pain- and one CNA had the nerve to complain about her own bad back. Classless to say the least. My mother also heard them calling her derogatory names in the hallway . Terribly disappointed. wish i had done more research. Please don't be foo]ed by the private rooms and the building, the care is not on the same level . Not even close

November 19, 2014

By beanq

I am/was a resident of this facility

Tockwotton home is a very deceiving place, it is absolutely beautiful on the oitside as wwll as in, but once you realize what goes on in the inside and how understaffed u will see it all. There is never a nurse when needed or always on the other side. Know respect for there workers which makes the workers miserable and unappreciated

July 08, 2013

By phufnag

I am a friend or relative of resident

I am a daughter of someone who recently stayed at Tockwotton after a knee replacement. My mother didn't stay long, but I hope this review will help others who are evaluating facilities. Overall, I would say the facility looks great on the outside, but it is rather thin on the quality of care. The biggest issue is there is not enough help. Luckily my mother didn't need a lot of help but it would make me think twice for future needs. I believe there were only 2 aides for the entire floor. When I was there and my mother needed assistance to go to the bathroom after surgery, the aid never came 3 out of 4 times. There is no intercom or central switch board, so how do they know if it is an emergency or not? I would suggest to management they figure out a way to measure this proactively because at this point, there is no feedback loop to measure if patients calls are getting answered or not. My mother called once when she was in the bathroom and it wasn't an emergency, but they didn't come for 1/2 hour. The aids are the kitchen help so that makes it very difficult during meal time when they are delivering meals, but also doing dishes and helping people in their rooms. I heard people crying from their rooms asking for help while I was there which didn't make me feel good. The rooms are very nice and spacious. The facility is new and seemed very clean. The rehab staff was fantastic and gave my mother great support and a lot of dedicated time 7 days/week. I was impressed with that. I also had an issue with the Doctor on staff who is only there for a short period of time but was not reachable by the nursing staff and had not okayed a course of treatment with my mother's surgeon. I had to escalate and it was not easy to get someone to help. I think if the person doesn't need medical help or help in general it is a good place. The staff were all very nice to my mother but the management needs to increase the quality of care.
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Medicare (ratings last updated: 03/01/18)

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 415113
  • Ownership Type: Non Profit Corporation
  • Date Certified: 02/01/2018


  • Resident Capacity: 52

About Tockwotton on the Waterfront

Tockwotton on the Waterfront provides greater Providence and all of Rhode Island with a variety of services designed to meet the changing needs of older adults and their families. We are a senior living community providing uncompromising quality and comfortable surroundings. Superior senior care is delivered by trusted professionals, and aging is celebrated as a vibrant stage of life. Tockwotton On the Waterfront: where superior senior care meets waterfront elegance. We invite you to learn more about our exemplary senior living opportunities today.

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