My mother was sent here after surgery for rehab. The nursing care was satisfactory but the therapists were rude, impatient and borderline abusive. One of the therapists ripped a notebook out of her hands when she was taking notes saying, "you don't need to be writing anything down. I don't want you to twist my words". She was dropped from therapy and transfered to the long-term wing.
Most of the nursing staff on the long-term wing couldn't care less about their patients. I've witnessed patients yelled out or calling out for help and being ignored. I saw a patient with her call light on, which hadn't been responded to, try to get out of bed herself and fall. I had to go find a CNA to get her help.
In my mother's case, she can not get out of bed on her own and has to use a bed pan. First off, they keep the bed pan on the dirty bathroom floor half the time and don't wash it between uses. When she does have to go, it can take an inexcusably long amount of time for someone to respond to her call light. I've visited her before and have seen her wait over an hour before anyone responded to the light. If she would have had a medical emergency, she would have been dead waiting on someone to show up. Sometime she can not hold it until someone shows up and wets the bed. She has told me she has sat in a wet bed for hours before some changed the sheets on numerous occasions.
They are also negligent on basic hygiene. They have never brushed her teeth in the time she has been there. She can only brush them when a family member come to visit. She has also gone weeks without being given so much as a bed bath. She has developed bed sores with they haven't treated adequately and have become infected before. Recently the infection got into her bloodstream and she had to the hospital for several days. The nurse at the hospital said that she almost died from this and they waited way too long to send her to the ER. She suspected that they were trying to treat it there because it was obvious that they had been neglecting her. Although we tried to get her released to another facility, she was sent back here with explicit instructions on her wound care. They stopped following those instructions within a week.
The place is infested with roaches and she's even woken up and found them crawling on her before. They will not treat for them and confiscate any cans of bug spray that we bring in to try and keep them under control. Her roommate likes to throw her own feces around the room some of it will not be cleaned up for days sometimes.
The "healthy" meals they serve regularly include hamburgers, hot dogs, and fried chicken straps. The actual healthy food they serve is inedible most of the time.
We've brought our concerns to those in charge, but while things sometime get better a few days after that, it always reverts. With the exception of a few truly outstanding individuals, the staff doesn't care and the administration doesn't follow up or have any standards. I'm left with no choice but to explore a negligence suit.
If you are considering putting a loved one here, please look elsewhere. I have to hear her tell me that she wishes she would go ahead and die so she doesn't have to live like this anymore. I don't think a day has gone by since she went in there that she hasn't been pushed to the point of crying by someone. No one should be made to feel that way.