Reviews of Wesley Homes Health Center
ProtectMom February 16, 2017
I am a friend or relative of a current/past resident
Unbelievable! My 89 year old mother with advanced dementia was not given proper surveillance for her condition. NOT EQUIPED for dementia patients. I got 5 phone calls in 9 days that she had fallen. When relaying how the situation was avoided when in my care, upon a visit I find it had not been followed. Along with a few other minor issues. To top it off when she had a doctors appointment they set up for transportation, it was emphasized several times I would be at the appointment and would meet them. I get there and do not see her, I go to the Dr's office, they are extremely busy so I look around...no mom. This get repeated while I place calls to Wesley. One call "she left 5 minutes ago" (We are 20 min late) second person says she left about 40 minutes ago, (we are only 15min from facility). I assume traffic and call up to Dr and ask if we will ba able to still make appointment, Ah thank goodness they find her back in a room. With the dementia she has no idea what state she is in let alone answer questions. Dr. informs me that the cabulance had NO Instructs on her meeting someone. She was left and during all this time I had no one from Wesley calling to see what happen to her. I verified with the cabulance company Wesley gave them nothing. After seeing mom safely in cabulance and getting a call that she made by the driver and a front desk person that she made it, I call Wesleys Social worker. After my frantic worry and describing my frustration I am informed that mom has to leave TODAY. (We were told 5 days from this and of all the changes she would need to be safe). I was told by this so called "Social worker" that to accommodate mom that was impossible. She actually LIED and said her insurance was out. She demanded I come in immediately and sign paperwork. Not being stupid I contact others at the facility who were incredible (Not all are bad). This so called "social worker" lied and said I requested mom be discharged...hmm shouldn't lie when you sent in writing. I had even stated that we were not ready and did not have the safety features she needs and that they were not being delivered for a day or two.....she showed no emotion and did not care one bit. Mom finally out and safe, I get copies of medical records…WOW what a bunch of lies and twisted. Even the amount of narcotics..shame shame
garthecollc July 11, 2012
I visited this facility
My experience is quite positive as most if not all of the staff communicates well with my wife and has shown nothing but complete courtesy to me and my son. From the time she started 2 years ago to the present I enjoy taking my son to pick her up as the residents enjoy talking with him and making them smile. The staff enjoy his laughter and him sharing his Lego creations as well as his funny dance moves. From what I have heard the residents share their opinions on how well the facility treats them and makes them feel at home. With this said their experience at Wesley homes is positive and they have stated that they would like to extend the information of the facility to their friends and family. Overall my complete experience with how the facility is run and how well my wife has been treated I would attempt to have people that I know either work there or live there.
Lissakaye March 07, 2012
I am a friend or relative of a resident
My grandfather is living in this home, he has many health problems. While I feel the home is clean and the residents are well cared for, I have noticed that their preferences are not taken into consideration. My grandfather is not able to eat solid food at this time, his body is shutting down and he has not eaten solid food in days. The home persists in bringing meals which do not seem to be edible to him such as chili dogs and ribs. My mother has asked many times for them to bring something softer or easier for him to eat such as ice chips or ice cream bars but I do not believe the staff are listening. I do not believe my grandfather will be well enough to ever leave the home, and I wish that the staff seemed to care more about his comfort in relation to mealtime. It also makes me uncomfortable that people who are obviously not aware of their surroundings are allowed to wander. Twice while I have been in to visit my grandfather a woman claiming I am her daughter has wheeled her chair up to me and tried to embrace me.
About Wesley Homes Health Center
Wesley Homes Health Center is a nursing home in Des Moines, WA that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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