Pleasant Valley Nursing Center was a very horrible place. My grandmother ended up getting put there by default because she was in the hospital in Derry, and they discharged her before consulting with us. When she got there, it became very difficult to get her doctor to be on board because they had to convince the insurance that she has to be transferred. The rooms were bad, they weren't clean, people stole stuff, and they lost stuff. There were four patients sharing one bathroom, and some patients had dementia, so they forgot they were in the bathroom. It was a nightmare. There was 1 good person out of 10 that really cared about what they were doing. Most of them treated every patient like they had Alzheimer's, which is horrible. When people would be asking for things, like a glass of water or a cup of juice, they would forget them, and I was there to witness it. I'd be watching my grandmother ask for these things, and these people would just walk by like she wasn't there. They weren't very forgiving when transferring her in and out of bed. Even just cleaning her in the shower or getting her from her chair to help her, they were just not very gentle. They basically had one woman that would try to speak in an upbeat voice, but she didn't really do much with the patients that I saw. I found them trying to pass a ball around at one point, but that was it. They had bingo day with the staff, but not the patients.
They need to just check the place out and start over. Most of the people there don't care about them. Four patients to one bathroom is disgusting. They had the option where you can have the family take the laundry or they'll do the laundry for you. You just have to leave instructions, and we left very clear instructions all over the room not to touch the laundry, we will take it, but they took it. They lost her stuff, and it ended up in other people's closets. She died there unfortunately, and we went in to recover her items, but we still couldn't find her stuff. They were just very unhelpful. There is going to be one or two people I can give real praise to in that building, but for the rest of them, they were just miserable. We never met her doctor. The doctor on-staff never spoke to us.