I would rate them zero stars if I could. As a transfer from another facility their continuation of service is dismal at best. Medications that were scheduled (I brought the list of medications & their scheduled times with me) and my daily dosage was cut in 1/2 and pain medication was put on "as needed" status instead of scheduled as it was in the previous facility. There has been no interest or care about whether I get the proper medications, in the proper doses at the proper time. With my various diagnosed conditions, it's imperative that these medications are administered in a timely and consistent manner.
They have no concept of keeping to schedules. Meals, smoking, ect is whenever they get around to it although meals are closer to their scheduled time than other issues with scheduling.
The staff doesn't care a whit about new residents and from what I can tell, they simply tolerate residents who were there when I arrived. I've been here two days. The worst two days since I was declared blind. The staff doesn't care if I can find my way around or not and have wandered down the wrong hall 3 times just trying to find the snack machines, which are in the employee break room. The morning of my first full day here, I was trying to get someone...anyone...to at least give me a reasonable excuse why schedules weren't being recognized and adhered to. One staff member asked another "Who is this guy?". The response was "he's one of mine and we've been trying to get rid of those kinds of folks." Really?? Is it because I'm able to speak for myself, that you're not caring enough to engage a resident and find out what the problem actually is or because I'm white?? Yes, that thought has crossed my mind.
I arrived on Friday, this is Sunday. Tomorrow begins the search for a facility that has to be better than this lackadaisical excuse for a nursing facility. The way this facility operates, they are going to kill a resident sooner or later. I do feel bad for that reality.
Just so it's known that I'm not speaking from an uninformed perspective, I was the resident council president at my previous facility. I'm well aware of the complaints that come from residents and how the resident council is supposed to be the voice and advocate for the residents and to work to resolve these issues. This place either has no resident council or the resident counsel has no clue what it's mission is to be. I see that as a failure on the part of the administrative staff for not educating and teaching the council what it's supposed to accomplish.