Reviews of Golden Acres Living And Rehabilitation Center
Extremely disappointed September 12, 2016
Please do not be taken in by the appearance of this facility. I sadly was and it turned to be a nightmare. I thought the facility was very attractive did not have a 'nursing home odor' the people were very friendly and nice so I thought it was a wonderful place. To make a very long story short my husbands 97-year-old grandmother was there for 30 days she was not showered she was not given her physical therapy we were charged a large amount of money and found out from Medicare that we should not have been charged anything because they covered expenses along with her secondary insurance. They lost her clothes, they moved her room that we had specifically picked for therapeutic reasons, they put her in a diaper without asking or telling us ( at 97 she is extremely independent and goes to the restroom alone there was no need for a diaper) when we brought her home the diaper was dirty and she had dried feces on her back she was given medication that I specifically signed a form not to give her being her medical power of attorney it was a drug to basically keep her sleeping. Patients yelled from their rooms for help while nurses aids stood around visiting. Patients and diapers were not changed so that when they urinated it went all over the floor and I had to go find someone to clean it up. Other patients would ask my husband and myself for assistance because nurses and nurses aids were not helpful in meeting their needs. A head nurse was actually asleep sitting at the computer when my husband and I attempted to alert someone there was no one to alert the receptionist had no idea of who to contact so no one was contacted until Monday when I went back. The physician they're treated my grandmother without having results from an x-ray that was taken however no one could find it for a week. The physician was rude and dismissive and told me to speak to a nurse however the nurse did not diagnose her or write her prescription for an inaccurate diagnosis. I spoke to social worker many times I spoke to a psychologist which was actually trying to be very helpful I spoke to the physical therapy department three times I spoke to a gentleman after leaving a message for the new administrator and was told that I would be contacted within a couple of days it has now been 2 to 3 weeks and I have still not heard a word from them. Her clothes are still missing no one has bothered to contact me about any of the issues that we had which is extremely sad. I would think that as an administrator especially a new one you would want to address the concerns of people patients families so that you can correct issues for future families so that they don't go through the same turmoil . My husband's grandmother is doing well in a different facility chosen by a doctor is not in a diaper use of the facility completely on her own using her cane to get around . Please keep looking you do not want to go through the same things that we went through or that we saw other patients going through it was extremely sad.
Claudia21 March 14, 2016
I visited this facility
Golden Acres was a very pleasant-looking place with very nice, accomodating people. I only saw the dining area, and they were preparing for their Christmas program, which looked very nice. I did not see any of the rooms, and they said that they were going to have a room available for me to see, but I knew that they were too expensive for me.
123b October 26, 2015
I visited this facility
Please do not consider this facility for your loved one. When we first placed our loved one here it was a nice caring place. Now it is just a place for people to go to work and go home. They care nothing for the people who live there and it is grossly understaffed. The desk where the buzzer rings for assistance is left with no one there to answer the calls. These nursing stations should never be left unassisted. I know that sometimes it takes 45 minutes for a call for to be answered. I agree completely with the person who complained of the sunroom being turned into a rehab room. The residents who loved to go there and look outside or have lunch with their loved ones were left with nothing. The residents got a petition together about losing this room and they were told it would do them no good. They sat outside in the heat this summer because they had no place else to go besides sit in their rooms. It would crack the face of most of the employees if they had to smile or speak. I could write a novel, but please don't be deceived. My loved one told me I had no idea what went on there. Sometimes I would ask the person who brought the food trays what the food was because you can't tell by looking and they didn't know either. Pretty sad isn't it?
joanie78 September 02, 2015
I am/was a resident of this facility
UNFORTUNATELY GOLDEN ACRES IS NO LONGER JEWISH. THENEW OWNERS HAVE DONE AWAY WITH THLOVELY SUNROOM BY THE RECEPTIONISTS DESK AND TURNED IT INTO A REHABILITATION ROOM WITH ALL GLASS WINDOWS.THE SUN BRINGS IN TREMENDOUS HEAT AND THE DISTRACTION OF PEOPLE WALKING BY THE GLASS ENCLOSURE IS BOTH CONFUSING AND DISTRACTING TO THE PATIENTS. THE COUNTRY STORE WASALOVELY PLACE TOMET AND RUN BY A CARING, WONDERFUL LADY, ELLIE RODRIQUEZ, AND IT TOO IS GONE. THERE IS NO PLACE FOR FRIENDS, FAMILY, AND RESIDENTS TO GATHER. THE FOOD HASGOTTEN TERRIBLE-REAL MYSTERY MEAT. MOST OF THE AIDES ARE RUDE, MEAN, AND DISREPECTFUL ALONG WITH SOME NURSES THE WEEKENDS ARE REALLY MISERABLE AS PATIENTS ARE LEFT IN BED WHO SHOULD BE GOTTEN UP. ON WEEKENDS A PREGNANT AIDE HAS BEEN WORKING BY HERSLEF ON THE FLOOR AND CAN'T BEND OR LIFT. SHE WENT TO USE THE LIFT ON A PATIENT, WHO IS NOT TO USE IT, AND NO NE WOULD HELP HER. THE NEXT DAY SUNDAY SHE FINISHED WITH A PATIENT AT 7;30AM AND WAS IN LABOR AT 8AMTHE BUG INFESTATION IS TERRIBLE,
Caring111610350 August 22, 2015
I am a friend or relative of a resident
She is in a nursing facility -- Golden Acres. They are great; they really work with the senior citizens. She is a dementia patient, so they really have an eye in the area. They give them exercise, and they just do a lot for them. I really love the facility. When you walk in, it doesn't smell bad. You can see that everybody is being taken care of because everybody is happy. It is just a good place for her to be, and it is close to where I live. Her room is kept immaculate, and it is really nice.
Caring104255950 April 07, 2015
I visited this facility
We are in the process of possibly getting my mom in Golden Acres. The staff was really nice as well as the admitting lady who I talked to. They are remodeling; they've remodeled a little. Caring.com gave me the name of a company -- I think it was a Brookdale up in Plano -- and they were the ones who told me about Golden Acres. They said that they like it because Golden Acres has a rehabilitation center and they take a lot of their clients there to work on their rehabilitation, and they said that they have always liked that. So that's why she gave me the name of this place in the first place. The rooms are older, but they are big. It is more of a traditional nursing care home, but they have a lot of people on their staff, and they have Biblical verses throughout the facility, which I thought was really nice. It seems really clean; it doesn't smell. They were telling me that the people who run the ward on each floor had been there for a long time; they don't turn people over a lot. The people there really care for their tenants so they work to keep it nice like that and not change it so much. It is an older establishment, but you have to realize that they are taking nothing but government checks, and they don't have all the extra income coming in to make it all fantastic.
Daughter-of-Resident December 01, 2014
I am a friend or relative of resident
Please take the time for a walking-in visit especially during the weekend at this facility. There is a big difference in how resident's are cared for during the week verses the weekend. To my understanding the facility has been bought twice. The original owners left the facility in good condition, but now it's obvious to many that the it's declining in overall nursing care. My mother has been at this facility for more than 12 years and was receiving fairly good care. She has had several falls recently for trying to get up and care for herself. The last fall was while sitting in her wheelchair. She fell hitting the floor with her forehead that left a golf ball size knot. It took her over 24 hours to regain consciousness and was hospitalized for four days. When I arrived at the nursing home staff had not followed proper procedures. There could have been lots of reasons for the fall, but the one they provided was not consistent with the medical findings at the hospital. There were limited staff on duty and the one nurse never left the desk area to provide assistance. She was observed using her cellphone non-stop, even when the nursing supervisor was present on the floor. The staff member who poorly cared for my mother desire a rating of zero, but I give it a two for staff who are providing some degree of care at the facility.
caring7645 May 24, 2013
I am/was a resident of this facility
We live in Golden Acres because I'm disabled and that's why we're here in the first place. It was recently sold and it seems like they're just letting it go downhill. Now, I feel that we're getting nothing from the rent we pay.
MichelleMortland July 21, 2011
I visited this facility
This is a CCRC--with independent living, skilled nursing, long-term care, and rehab--all well integrated for residents moving from one level of care to the next.
The rehab is unbelievably good--state of the art. They even have a car and a kitchen inside the rehab department to help patients relearn driving and cooking skills. The nursing care is also excellent.
It's not in the best location; it's in a less desirable neighborhood in Northeast Dallas. But the facility has a kind of metro-retro look to it. The skilled nursing unit has been remodeled, and it's superb. It has four-star quality. I'd love to break a hip to go there. It's that nice. All private rooms. The colors, the lighting, the bathrooms, the bedding, the towels. The attention to detail is just amazing.
They have three activity directors. I used to teach the activity director course at a junior college in Dallas, and I'd give them my highest rating. They have daily activities focused on physical, spiritual, and mental needs. They're also good at getting donations and making outings to the the symphony, the opera, that kind of thing.
Even the food is superior.
About Golden Acres Living And Rehabilitation Center
Golden Acres Living And Rehabilitation Center is a nursing home in Dallas, TX that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Golden Acres Living And Rehabilitation Center
- Medicare Provider Number 675081
Location of Golden Acres Living And Rehabilitation Center
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