Crown Park
28 Kellogg Road,, Cortland, NY 13045
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Reviews of Crown Park in Cortland, New York
2.18
(11 reviews)
Facility
2.9
Staff
2.6
Food
2.3
Activities
2.1
Value
2.6
ThelmaandLouise
1
|
July 24, 2023
There two weeks and have to BEG for sheets to be changed. Meals (if they come) are not nutritious. The other day, mystery meat on a bun and broccoli stems. That’s it. No fruit. No beverages. Broccoli STEMS?? Medication errors every single day. Pills found in bedding. She isn’t changed into or out of night clothes. Commode never cleaned. The waste just sits in there. Staff doesn’t wear ID badges. There is NO accountability. It’s awful. Simply awful.
cicero
2
|
March 25, 2023
Wife was in rehab program for several weeks. She made good progress and the therapists were excellent, the facility new and modern. However, while the lower level staff is generally nice, the higher ups are the problem. Rehab patients on insurance or private pay are valuable to them, so when the time came for my wife to leave, they said falsely that she had relapsed and it was not safe to leave. Said she needed two people to stand up and while they said it she stood alone. Then when took her out to go another facility they made it as difficult as possible for the other facility, refusing to supply information or legally required forms. The contract they use is very one sided. Wait times to call button usually long. Don't ever go there.
PatriciaFittanto
4
|
April 26, 2022
I was totally against putting my husband in this facility due to their reputation, But my husband is now in there for 3 months and my opinion has changed. I have to say the nurses and staff on the 1st floor are wonderful caring people. They are taking great care of him. I would not hesitate to recommend this facility.
Earl fs
1
|
October 31, 2020
There's a shortage of CNA'S and wait times between pressing call button and response time can be 15/20 minuets with actual service can be 30 minutes more .
sprin
1
|
September 5, 2020
my mother had dementia and other health issues and they totally neglected her care and well being. Refused to check on her every 1/2 hour to see if she needed anything(restroom). They would not and told me protocol is every 2 hours. She had numerous falls during her stay there. The last time she fell she broke her hip. She was not a good candidate for surgery. She ended up passing away due to their neglect. Terrible place cause they caused my mothers death.
NRGLDY
1
|
July 11, 2019
Front desk is completely unhelpful. I have a loved one in the facility and trying to call and speak to someone is like pulling teeth - very frustrating, the front desk/receptionist is exceptionally rude - she treats you like you're interrupting her day by calling - she's unhelpful and unprofessional. Crown Point beware - the person that answers your phone is a first point introduction to your business and sets the tone by representing your culture. Additionally - medication food restrictions are not followed - expect your loved one to be aware of what their restrictions are and speak-up or not eat the wrong foods. This is a very dangerous practice.
What you can do with Caring
Medicare
Health
2.0
Overall
1.0
Quality
4.0
Staff
1.0
About Crown Park in Cortland, New York
Crown Park is a Senior Living provider in Cortland, New York that offers residents Assisted Living, Memory Care, and Nursing Homes services. Contact Crown Park for more details on services and rates.
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