Reviews of Suburban Pavilion
catmandu February 10, 2017
I am a friend or relative of a current/past resident
Suburban Pavilion is the type of long-term care / skilled care facility that you send someone when you do not have the money to afford any better. It checks the right boxes to be viewed as a competent care facility where no undue harm will befall your loved one, Suburban's management is focused on doing the minimum to keep up appearances and not much more. This results in an environment where our loved ones survive but rarely thrive or even find the experience enjoyable, which is a shameful way to spend your golden years. The food is punishingly bland so be prepared to bring take out or fast food with you every single time you visit. Also, sticky fingers prevent residents from being able to keep the nice things family bring. On some floors, residents do not have phones and must share one (1) phone for the entire floor.
My mother has been at this facility for nearly a decade. Suburban's management bought into the temptation to prioritize appearances and aesthetics over substance. For example, new wood flooring was installed this past year replacing the severely worn and outdated tile and carpet. However, no progress has been made to prevent or eliminate theft of money, electronics, or other goods from patient rooms.
Several times my mother had cash and items large and small come up missing overnight while the patients were in their rooms for the night, leaving only the staff as the potential culprits. My mother has been so afraid that she will not accept anything of value from us. Things that can bring her closer to us like having the ability to FaceTime cannot happen because valuable items such as a television, computer tablet, smartphone or other electronics device would end up stolen from her room by the very people entrusted to care for her. When her tv died she made us promise not to buy a new one for her. I had a nice new 32 inch LCD in mind but she reminded me how the thin and light qualities of it would enable it to be quickly stolen and hidden under a jacket or coat.
Also Suburban is extremely hesitant to send patients to the hospital when patient health issues escalate. Many times my mother has been in severe pain from an underlying health issue and begging to be sent to the hospital. Thier response is always to hold off, post-phone, and give any excuse until the situation has passed or the doctor demands she be sent to the hospital emergency room. A few times the nurse would be on the phone with me telling me that her pain is under control but when I talk to mom directly she tells me that she is in excruciating pain and begs me to take her to the hospital ER myself.
Caring113991250 October 19, 2015
I am a friend or relative of a resident
Suburban Pavilion is terrible. My grandmother is there and she will be coming back home. They don’t care for the patient. They don’t do basic things; it would take them too long to bring in water and she would have to use the bell. She is diabetic and they haven’t take care her food. The food is terrible too. It’s either cold and there are instances where the vegetables are very hard. Even the staff complain to the patients about issues and she can hear them gossiping about their personal things outside her door. I would not recommend that place to anybody.
Gale6 February 18, 2015
I am/was a resident of this facility
I've been in a nursing home named Suburban Pavilion. I was there for rehab, and the staff was good. The care was good, and the therapy was good. My living quarters were good too. I was in a room by myself, and it was cool. They delivered the food to your room, and I'm very satisfied with it. Suburban Pavilion is a good nursing home. This is the best one I have ever been in.
About Suburban Pavilion
Suburban Pavilion is a nursing home in Cleveland, OH that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Suburban Pavilion
- Medicare Provider Number 365215
Location of Suburban Pavilion
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