Reviews of Palm Manor | Nursing Home
disapointed 4321 May 05, 2016
I am a friend or relative of resident
My Mom went to Palm Center a few days ago. She raves about the food, its fresh and its good. Rehab has a good program for her needs. Nurses are all very nice. But like every other Nursing home they seem to be understaffed for answering lights. She has phemonia, and tonight when I went in to see her. There she was when I walked in the door at 90 plus years old. Her finger pushing the nurse button franticly, pointing to her throat. Not a sole around. I went to the nurses station to be greeted by a grumpy person who asked an aide to check on my Mom. Yes its just phemonia just breaking up and gets caught in her throat, however to be in panic at that age and to have no one answer your call light. and not be able to get up and go for help is horrible. Tonight I am beside myself as to what to do about this issue. I will be calling a couple times tonight just to check up. As a facility as far as the appearance goes , as far as professional staff, friendly people I "would" give a 5 star. But not being able to watch over people better having breathing issues and choking issues is a huge issue to me. I would have to give that portion just a "no" star as someone could be in terrible distress and possible have heart failure or choke to death while ringing the light like they are told to do. And unfortunately I think all nursing homes are the same. I think they ship you out of the hospital to a rehab Way TOO Soon. For safety reasons, I would not rate it with any stars, but since I have to choose one. I'll give it a one. These places get tons of money off the insurance companies and very large co-pays or deductibles and can well afford to hire enough help to watch over special needs patients. I am very disappointed in the way nursing homes operate. Like I said, I would give it a 5 star if it wasn't for special needs patients not be watched enough, and lights not being answered and a poor old women that cant breath being "unintentionally" ignored.
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