Brookdale Carriage Club Providence
5804 Old Providence Road,
Charlotte, North Carolina 28226
3.8
(50 reviews)
$3,845
10011 Providence Road West, Charlotte, NC 28277
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Brookdale Carriage Club Providence
5804 Old Providence Road,
Charlotte, North Carolina 28226
3.8
(50 reviews)
$3,845
2.56
(25 reviews)
Facility
2.1
Staff
1.9
Food
1.6
Activities
1.6
Value
1.7
Emily
4
|
March 13, 2024
My dad stayed at Pavilion Healthcare Center at Brightmore for two weeks. We were very pleased. He had nice nurses and a good CNA. They took good care of him. They were very responsive. We were happy. The staff is very nice and caring.
Don
1
|
February 21, 2024
Outdated my wife did not receive proper rehab care and legs gave way which resulted in her death
Gee2131241
1
|
November 13, 2023
Terrible nurse's assistance will leave you for hours. Called my dad an idiot for falling at night.
SWL
3
|
October 21, 2023
My wife's misfortune of a fractured femur turned into fortune by receiving PT rehab from Nanda at Brightmore. Professional, accomodating with a sincere personal touch, she has been very beneficial on the road to recovery. A definite asset for the Brightmore therapy staff..
Bb617bb
1
|
October 15, 2023
I had hoped. I really did, that this place would be better than their one star reviews. Unfortunately they are not. My dad was discharged from the hospital at 1pm, and we arrived at the Pavillion by 1:30pm. 2 hours in, he had vitals snf weight. That’s it. The nurse kept saying she was going to do his medical assessment, but it never happened. They wouldn’t provide him a walker until he was assessed by PT which is completely ridiculous because when he needed to go to the bathroom he had to ring the bell, they’d have to go get a wheelchair, bring him in, and then had to ring to be helped back. Problem being they are so slow to respond if they do respond. I had to help him to the bathroom without his walker, let him go, and walk him slowly and carefully back and they still hadn’t answered the call bell. Also, the room didn’t have a recliner as supposed to, and no TV remote, and was also missing the mini fridge I asked for in the pre-admission paperwork.. The nurse put a “request” in but by the time I had to help my dad get changed and into bed… no sign of anything. I had him watching TV in his phone, (and I let him sit in the recliner - that the nurse finally took from another room) against advice because WTF. I left him there overnight riddled with anxiety. The next morning I discharged him AMA because the nurse practitioner wouldn’t be in til MONDAY to do it. I can take care of him better at home with some help from home health (which incidentally the facility wouldn’t order because we left). They also said it might affect his insurance coverage (which it won’t I had already looked into that). Keep in mind that I had gone for a site visit and talked to the director of admissions of my concerns, and had a call with the big boss Friday morning who said my concerns weren’t going to be realized, that people just wrote bad reviews on google. Yes but in this case they were not inaccurate. It took two hours to leave because we had to sign the AMA form. But I wasn’t leaving my dad in there another minute to be ignored, he can sit in his recliner at home (and be more comfortable). Absolutely do NOT recommend this place even if it’s close to where you live. Even being present and voicing concerns (and displeasure, nicely, maybe that was the problem) he had NO care. It’s BS. Don’t send your loved ones to Rehab here. Ps: they had the NERVE to report me to Adult Protective Services!!
B. Pedone
5
|
October 12, 2023
Rodney went above and beyond to assist us in getting a mini fridge from my car to my sister's room. He was so fast and efficient. Thank you so nuch Rodney!
Maggie M
4
|
March 31, 2023
Our mother was a resident at the Pavilion for over 14 months until her peaceful death there in February of 2023. The housekeeping staff worked very hard and the place was very clean. Most of the staff were very friendly and attentive. The STNAs were compassionate and gentle when caring for our mother. Ms. Dorothy, Ms Brittany and Ms. Lisa were exceptional caregivers.The nurse manager and administrator were responsive to our needs. Ms. Janet, at the front desk during the week, and Ms. Cathy, during the weekends, always welcomed us with a smile. Even Mr. Rodney, the head of maintenance, was always quick to take care of any of our needs. The staff showed that they cared and it made is easier for us as a family to leave her after our visits. Leaving a family member in a nursing home is very difficult but Pavilion made the experience much easier to endure as our mutual goal was to provide mom the care she needed and Pavilion did that.
sucilent
1
|
January 8, 2023
Patients are neglected. No staff at night. Sanitary in violation.. Food beyond awful. Safety of patients almost none. Staff does not care and often hostile. Rehab extremely Limited. No amenities offered.
Health
3.0
Overall
3.0
Quality
3.0
Staff
2.0
Pavilion Healthcare Center at Brightmore is a Senior Living provider in Charlotte, North Carolina that offers residents Nursing Homes services. Contact Pavilion Healthcare Center at Brightmore for more details on services and rates.
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