My 80 year old mother needed some short term rehab after being in the hospital for 3 days from bladder surgery. She became week from being in bed and needed help to regain strength in her lower body. I checked her in late Friday afternoon and the nurses seemed nice, however, the facility was old and dingy. One of the knobs on the dresser was broken so my mom could not open the drawer and she did not have a working TV in her room. When I asked about the TV I was told they would fix it. I came back at 9 am the next morning I found urine on the floor right outside the bathroom and inside the bathroom. My mom told me about it right away and said she told the nurses at 3am what had happened and no one cleaned it up. Due to her surgery she is not able to hold her urine for long and needs to go right away, however she was told she needed to call a nurse for help. The nurses took too long, so she went by herself and did not make it in time. When I asked about the urine on the floor, the night shift was blamed, however they did clean it up. The TV was never fixed and when I asked about that I was told she would have to wait until Monday for the maintenance man. The food was horrible and my mom would not eat any of it. The only thing that was good was the physical therapy and occupational therapy. They were professional and helped my mom a lot. In spite of the therapy, I wanted to take my mom to my home and look for alternative therapy since the other conditions were very depressing and not conducive to her getting better. I was told that a Doctor needed to sign off and that could not happen until Monday at the earliest. If I took her out without the Doctor's consent, it would mess up her insurance coverage. In the end, I signed her out to come and be with me during the day and only took her back for therapy and bedtime.
Mots of the people at the facility appeared to have neurological injuries, which is not a good place for someone who is in their right mind to be. There are no telephones in the rooms, but they have 3 cordless phones that the residents can share. I did not like that either. One evening when we were dropping mom off in the dark, there was a resident in a wheel chair out by the road. This clearly shows a lack of supervision. Most of the staff were courteous when I spoke with them, however, with all the things I saw an experienced, it made me wonder what went on when no one was watching. I got my out on Monday morning and I will never take her back there again. In the future I will personal visit anyplace I am considering for rehab even if it is only short term and I would recommend that you do the same.