My brother was a cancer patient transferred to Windsor El Camino from UCD. We were told he would have his own room since he was a cancer patient. He ended up in a room with an old man who would sit on the toilet with the door open. When we left him that night, we went over wound care with the CNA who promised to take great care of him. The next morning, we discovered his wound hadn't been treated the entire night, and he was now at risk of infection. That morning when we walked through the hall, the smell was blinding! The entire place was disgusting and dirty. When we complained to administration, they moved him to a private room. The wound care nurse was the best thing about that place. Sanitizer dispensers were empty, patients were very noisy and rude along with some of the CNAs. There was one instance when a CNA was looking out my brother's window, and started shouting at someone down in the parking lot. They forgot to give him his pain medication, and when we requested it they insisted that they had already administered a dose. That was the last straw! I took my brother home AMA, and that was the best decision I'd made in a long time. I would avoid sending anyone I cared about to this horrible place.
Reviews of Windsor El Camino Care Center
December 13, 2016
I am a friend or relative of a current/past resident
August 12, 2011
I am a friend or relative of resident
The neighborhood around this facility is not that great "“ there are high-density apartment buildings all around. Parking is sometimes inadequate. The grounds are not fantastic "“ there's a nice patio area in back with several chairs and one table. A smaller patio upstairs. There's also a third patio area for the staff, where they smoke. There are some walkways off of the back patio, but there's no loop "“ you have to go back and forth. The dining room is small but it seems nice. There is a rec room with a television, some tables and chairs. They have coffee, tea, and some games available, so that's a nice area, but sometimes it's used for case meetings so is unavailable to residents for an hour or so. The facility is a little older and worn. My father is currently in a private room. When we first got there, they placed him in a room with someone else that was very small and dark. The bed had to be manually adjusted, no chair for a visitor and there was no water until we asked for it. There are some staff members who are very professional and who are very caring and good at what they do, and there are some that are not that great. You need to go find the CNAs here a little bit more than at another facility my father used to stay at. It seems like there are not as many staff members at this facility. My father is currently on a pureed diet, so his food is pretty awful. The other residents' food looks to be fair. There is one television in the room for both clients, so the volume comes out of the television, rather than having the remotes that have speakers "“ so you can hear other residents' televisions loud and clear. They also don't provide personal hygiene wipes here, so we've been purchasing them for him. My father is at this facility because his physician has an office here. I would give this facility a 1.5 if I could.
Features of Windsor El Camino Care Center
Medicare (ratings last updated: 03/01/18)
- Medicare Provider Number: 055402
- Ownership Type: For Profit Corporation
- Date Certified: 02/01/2018
- Resident Capacity: 178
About Windsor El Camino Care Center
Windsor El Camino Care Center is a premier skilled nursing and rehabilitation facility, providing patient-centered care in a warm and comfortable environment. Our goal is to help our residents increase their independence and reach their highest level of functionality. We provide a wide range of rehabilitation services with a focus on taking a proactive approach to recovery. Our services include physical, occupational, recreational, and speech therapies, advanced wound care, antibiotic therapy, respiratory and pulmonary care, pain management, and post-surgical care. On site, we offer social events, a range of indoor and outdoor activities, bedside TVs, and restaurant style dining.
Map of Windsor El Camino Care Center