My mother was admitted to Kindred - Bridgewater after recent spinal fusion surgery for aftercare as well as physical and occupational therapy. We were very pleased with the physical and occupational therapists, but not the hands-on care by the majority of the nursing staff. It seems that no one understood that mom had major surgery, was in great pain and needed assistance, however most times, she had to wait extended periods for anyone to acknowledge she called. Many times, she assisted herself to the restroom, although she wasn't supposed to do so unattended. Other times, thankfully, a family member was in the room to help her. There's also an attitude of "it's not my job" -- whoever came into the room for one thing had to contact someone else to do something else and in most cases, that never got communicated to "someone else." The food was not edible most times, even when you could determine what it was supposed to be! The night staff was very noisy, laughing and talking loudly -- standing outside patient rooms and yelling up to the nurses station. Trash cans were overflowing in the room and restroom until we asked for them to be changed, and there was a lack of general cleaning of the room as well. For whatever reason, there was not a phone in mom's room for several days, even though we mentioned it a few times. One evening, mom was left to sit in a chair unattended for THREE HOURS waiting on her bedding to be changed, and we later determined she was sitting there two hours before a shift change and the new nurse on duty wasn't informed of it. It wasn't until mom called me at home from her cell phone to call the facility to get someone in there to help her that a nurse did go in. This is inexcusable, especially considering the type of surgery mom was attempting to recuperate from. This set her recovery back, her pain level increased, and she was unable to continue her therapy. We had a couple of meetings with management over her lack of care, and even though they seemed caring, nothing was ever done to address the situations with those who provided the direct care. Mom was only there a week, and as her family, we couldn't rest comfortably leaving her there. We really wanted this to work, however we had no choice but to move her to another facility. Thankfully, she's now at a place that is head and shoulders above what she/we experienced at Kindred-Bridgewater. Perhaps this facility is okay if you don't require much assistance, but not if you need to recovery from major surgery. Patients deserve respect and dignity, and that's something healthcare workers need to learn -- if their hearts aren't in it, they need to find a new career!