Reviews of Manorcare Health Services-camp Hill
Overview of Ratings
October 29, 2013
I am a friend or relative of a resident
Father entered Manor Care post hospital. Only bed available was long-term care. Everyone at the facility (administrators to residents) were very friendly. We wanted a facility that was friendly and caring - this one is. Reinforced daily living activites like washing & getting dressed in regular clothes everyday, dining similar to a diner or at home (not a fancy restaurant with tableclothes). My father was very comfortable here. Laundry service seemed slow. This was our first experience with a nursing home. They encouraged (and we asked) lots of questions. Cleanliness could have been more stringent, be we were looking for comfortable and caring. Communication was great. I would receive calls about any new medicines, procedures or concerns. Facility worked towards participation of all residents in activities.
August 20, 2013
I am/was a resident of this facility
Transported by ambulance on Friday, August 2, 2013. Arrival about 4 pm. Before I left Pinnacle Health to go there, the RN had told me that she called in report to Manor Care at 1 pm so my pain meds would be ready by 4:30 when my next dose was due. First person to show up to my room was someone in the office management to have me sign paperwork. I told her I would like to read it over before I sign it. She said, I'll be back in an hour. Then I rang for nurse because I had to go to bathroom about 4:30. She walked me in and as I went to sit, I reached for the grab bars around the commode and almost fell on the floor if the nurse had not grabbed me. The hand rails were not securely bolted into the floor and wobbly. (Just to mention here, they were never fixed during the duration of my stay.) After I got back to my bed I asked the nurse to please bring my pain meds. She said nothing and left the room. 5 minutes later an LPN arrives and tells me it is mandatory to have a TB test before entering a nursing home because TB is going around. I replied, "If it is mandatory I have it BEFORE I enter, what am I doing here without it?" I declined. She wasn't very happy. Some of their profits just went down the commode. At that time, I asked her for my pain meds. She said nothing and left room. At 6:30, I rang for nurse and wanted to know where my pain meds were and they were now 2 hours late. She said, We are ordering them. I said, NOW? She said, Yes. I said, they were supposed to be ready at 4:30 that is why Pinnacle health called in report to you at 1:00. She said, "We couldn't order them until you arrived." I said, Well, I arrived at 4 o'clock, it is now 6:30. What did you do for 2 and half hours to make sure I had them? I did just have major surgery 4 days ago! She replied, "Well we had a shift change (3PM), and got very busy with call bells and dinner and we had a man fall on the floor." (This man also fell on the floor about 3 hours later.) By this time, I am terrified. She said, well we really can't give you meds until you sign papers. I said I wanted my family to look them over before I signed them. Another lady came in and said I could sign them in the morning. They asked what time she would be there. She said you actually have 24 hours to sign them. So what is all this strong arming about and holding my pain meds as blackmail. I was reading the papers and it said, sign here that you have read and understand addendum A. Next page was addendum B. and so on thru addendum H. I asked where these addendums were so I could read them. They told me they can't give them to me until I sign the paper work. I laid the papers on my bedside table and said, I'm not signing anything until I have READ every part of the agreement. I finally did get my pain meds at 8:45 pm. I was writhing in pain at that point.I overheard one aide tell a patient, "You do as I say or I'll have to knock you down." Just to insert an interesting fact here about Manor Care. When I was at Pinnacle health they took me off the Losartan because my blood pressure was running low. Upon arriving at Manor Care, my vitals were taken. When I finally DID get my meds, there was a lot of them. I asked what they were. (Thank God I had my wits about me in spite of the fact that my daughter tried to convince the RN I was antagonized. The nurse told me that 2 of the pills were Losartan. I told her they took me off the Losartan at the hospital because my blood pressure was running low. She replied, "Well, we have to offer them to you anyway." Had I taken them I might not have even made it back to the hospital!
Features of Manorcare Health Services-camp Hill
Medicare (ratings last updated: 06/16/17)
- Medicare Provider Number: 395440
- Ownership Type: For Profit Corporation
- Date Certified: 05/01/2017
- Resident Capacity: 123
About Manorcare Health Services-camp Hill
Manorcare Health Services-camp Hill is a nursing home in Camp Hill, PA that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Map of Manorcare Health Services-camp Hill