My family member was a resident of this facility for several years. During my visits, it was very apparent that they were severely in need of updates and a better cleaning routine because of the horrible and dirty environment that the sad residents have to endure there. It is filled with the strong smell of urine and feces. Residents would be left unattended in the hallways for long periods of time, seated in wheelchairs that were already soiled with the residents excrement. My family member had left the facility unnoticed for hours before he was found. This happened at least three times. thankfully he was not injured or harmed in any way. My family member was suffering from Dementia and Liver and Kidney Failure and also required dialysis treatments in this filthy, disgusting place. But my main complaint is the most recent incident where my family member was placed in Hospice and lasted 1 month and 1/2 then passed away on October 02, 2013. Then, he was transferred to the facility where there would be cremation services provided.The Doctor was constantly notified by phone, fax, and even in person by the facility director in regards to signing off on the death certificate. but this Doctor who is a longtime caregiver at this facility and my family members primary care physician, constantly would blow off the request made by anyone!! In the meantime my family member is lying in a cold storage area at the cremation facility for an ENTIRE WEEK!!! This is unheard of! When the facility's director brought the subject up to this doctor and described that the deceased persons family were very dissatisfied and were requesting an explanation as to "WHY" he was refusing to sign the death certificate that would allow cremation procedure to go forward, this Doctor just shrugged his shoulders and walked away stating that he "he had nothing to say". If it weren't for the Hospice Agency, and Social Workers that are not affiliated, stepped up to help me with this sad, and stressful time for myself and my family. They helped in the coordination of the cremation, the coroners visit for death confirmation etc., I would NOT have gotten ANY service from this facility where my family member has been a resident for several years and thousands of dollars were spent there for such crappy care if it weren't for the nice people from outside that came in to help me. It finally took 1 WHOLE WEEK!!! That FINALLY my family member was able to have a signed death certificate to proceed with proper services. I just want to say that it's such a shame that people have to be treated this way after the death of a loved one!!!! Not to mention that the person who has passed away has to lie in a crematory in such an undignified manner because a doctor couldn't find the time to sign his death certificate??? I've constantly had to clean the room myself for him, request necessary items to make his stay more comfortable and constantly remind the staff personnel to clean him because he was soiled or to change the sheets because they were always left dirty!!!! I feel sorry for ANYONE that has to stay there because of their circumstances in their life!!! God Help Them All!!!
Note: This letter of complaint is from the sister of the deceased resident and dictated to another person that has access to email and internet usage.