Reviews of Dundee Manor
L. Johnson January 14, 2015
I am a friend or relative of resident
My mother is a post-stroke patient since Aug 2014...she was sent to this facility for rehab on 12/08/14. She is a fall risk,(she tries to get out of bed) as reported by the transferring facility and in her chart. Despite this, while the family was still in admissions, she fell and hit her head and had to be sent to the hospital for a CT scan. My aunt had to insist upon a CT when she saw all of the knots. She had fallen at the hospital before and immediately went to CT. We requested a bed alarm at that time from the social worker and the admissions coordinator (as she had one at the 2 previous hospitals she had been in. The next day (12/9/14) my aunt came to the facility around lunchtime to check on my mother and noted there was no bed alarm (just a mat on the floor to make the fall easier I guess). We were informed by mom's roommate that she had fallen again that morning; however noone from the family had been notified. My aunt spoke with the tech because my mom was wearing a diaper, against advice, as she has a stage 4 decubitus ulcer. My aunt also spoke with the nurse regarding the fact that there was no bed alarm. The nurse Michelle told my aunt that due to SC laws there were certain steps that had to be taken before you could resort to bed alarms, which is BS because at the previous we simply asked and the alarms were applied. Nor were these "laws" mentioned during the admissions process. My aunt went to the social worker Courtney about the matter and she stated she knew of no such law, and eventually the nurse Elizabeth brought a bed alarm. The morning tech also informed my aunt that she asked one of the nurses for a geriatric chair so my mom could sit up instead of laying in bed all day and was told no and was not given a good reason. When the evening tech came in, she pushed the issue with Courtney and a geriatric chair was then given. On Wednesday 12/9/14, my aunt called the facility to check on my mom and was told by Michelle that she could not give her any info because she was not "on the list" and it was against policy, when in fact my aunt is the legal caregiver. My aunt then called Courtney and complained. When Courtney called back after investigating the situation, she said that the nurse looked at the "face sheet" only and not the list of family members authorized to receive information. My aunt then called back to speak with Michelle and was told she was not available. At this point, we decided that this facility was not conducive to my mother's medical progress. My aunt again made the 2-hr drive with the intention to sign her out AMA. When she got there, my mother was lying in bed in feces, gown soaking wet, and was in a full-blown seizure. The roommate reported that she had pulled the call light some time ago and noone had ever responded. My other aunt had also arrived and made them call 911 while my first aunt got her all cleaned up. 911 was only called at the insistence of the family! While we were trying to get her out of there to get to the nearest ER, 4 or 5 staff members came and surrounded my aunt, wanting to know why we were taking her out of there, etc., but nobody offered to lend a hand. In fact, when the ambulance arrived, my two aunts talked to the EMTs as NOT ONE medical personnel from the facility came out to the talk to them. That is, until the administrator came out in the midst of all this WITH THE HOSPICE COORDINATOR and suggested this is someone we might want to talk to!! Once we got to the ER and they were reconciling her meds, we realized she had been given Prozac at Dundee which had never been prescribed previously, probably to keep her quiet and not deal with her, as she cries out a lot when she is in pain. Prozac also has a negative reaction to fentanyl duragesic patches. Not only was my mom still wearing the same patch as when she came into the facility, a new one was applied right next to it. (She has lupus and suffers joint pain as well). In summary, my mother ended up in the ICU and all of the past few months' progress she made has been undone in less than 3 days. She was walking with a walker, regaining speech, feeding herself, had no tubes and lines, and now she is back to laying in bed and we have to start from square one. The roommate told my aunt "if you love your family member, get her out of here because they do not care about you." And I am telling you the same!! When we got to the ER, the docs and techs stated they were not surprised, that a lot of the patients they see come from Dundee, and we were doing the right thing. Elizabeth was the one bright spot, compassionate, caring, and helpful during the brief stay and apologetic upon our exit. Courtney tried but at three weeks of employment she was inexperienced and was not enough of a patient advocate. Run far, far away from this place. I filed a complaint with DHEC and received a letter on 12/28/14 that an investigation was warranted and would be conducted.
About Dundee Manor
Dundee Manor is a nursing home in Bennettsville, SC that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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