Reviews of Main Street Care Center/Town Center Community Campus
Disaappoiinted December 06, 2016
I am a friend or relative of a current/past resident
I don't know the quality of their physical rehab but their nursing is sub-standard.. The nursing staff is under maned and overworked. I met only one nurse that was good. The management is disorganized and could not answer basic questions on the operation of the organization. In a ten day period the laundry lost and could not locate multiple items of clothing that was given to them for washing. I urge you to look elsewhere for a facility that functions. This one does not.
Anonymous-10 October 31, 2016
Let me start by saying our mother died within 3 months of being placed in this facility. Lack of adequate staffing was the primary cause. There were other factors as well. The place has only one or two people on duty holidays, weekends and evenings. For the most part the residents are left alone and very far from the staff. It's beautiful, it's clean, Main Street Campus came highly recommended as a 5-star facility and we were thrilled when they had a bed available. But it is the worst facility you can put a loved one in who needs skilled care or has any medical issues that need attention or close observation. Residents are essentially warehoused there in lovely surroundings and although we visited our mom often, she said she was the loneliest she has ever been. She had been in nursing home care for nearly 10 years and this is the worse experience we've had in terms of lack of engagement and support of quality of life, total lack of coordination of care and lack of adequate staffing. The few people that are there care but do not have the time or support needed to do a quality job, therefore mistakes are made and people are alone neglected. The TV is used as a baby sitter. Placing our mom at Main Street was the worst decision we have ever made in caring for our mother and she paid dearly for it. Don't be fooled by appearances or ratings. Read family and resident reviews.
Georigia December 19, 2015
While this facility is clean, attractive and looks well planned out, it is woefully understaffed. It is not the fault of the nurses who we believe are doing their best, but top management and the protocols set up for attending (or lack of) physicians. We had our Mom moved here after major surgery thinking she would receive the best care and instead almost died twice. They coerced her into doing P.T. telling us Medicare would kick her out if she didn't participate; even though she was gray, with blue lips and sweating profusely for a week. She had severe pneumonia. If not for family members calling 911 two different occasions she would have died. She was also diagnosed with C. Diff diarrhea and after 6 months I finally looked at her chart (my stupid fault) and they also had her on laxatives the entire time. Her Primary Care physician had her so loaded up on drugs that she didn't even know where she was. I would like to name this local female physician, but will not; however she only saw her once a month. Please do not send an ill loved-one here.
january2305 November 10, 2015
I am a friend or relative of resident
My grandfather was placed at main street for rehab after a broken hip. The facility it self is beautiful but that is about it. They were always short staffed, one nurse and one stna for 20+ patients. Management didn't seem to care when complaints arised due to short staffing and improper care. I would not recommend this place, not because the nurses or stnas were incompetent, but because the company is for profit and does not care for their staff or the patients they take care of.
Caring107324950 August 22, 2015
I am/was a resident of this facility
I broke both my hips, and I was in Town Center for rehab for 12 days. It was gorgeous. However, they don't have enough help. I was in Orthopedics where people had broken hips, knee surgeries, etc. They had one RN and one aide in the evening, and I don't think they had much more than that during the daytime. At night, they had a man aide like if you needed help with the bathroom. I had a nice room, and everything was beautiful. You had to go down for breakfast, lunch, and dinner, and it was quite a hike, but walking is good, so that was fine. The meals were OK. They had bingo, cards, and day trips. However, one RN and one aide for a whole floor is not right. I don't know what they do on the other floors.
daughterofrehabpatient March 04, 2015
I am a friend or relative of resident
We had heard nothing but accolades for this place, but my mom went in for simple hip replacement rehab and it was the worst experience we've ever had. This company is out to make a buck, nobody cares about rehab patients. They are put in with nursing home patients and left to care for themselves. If you want ANYTHING, even a pitcher of water you must ask for it, then you may never see it. Physical therapy on the weekend was practically non existent. Once the weekday arrived, my mom got gastroenteritis, along with the two patients in the rooms next to her, with whom she had never interacted. She was too ill to even participate in therapy which was the reason she was there. The only positive was Dr.Voytas and his nurse, who were the only people who were dependable and gave any care. We pulled her out early and plan to spread the word to everyone we know.
Rose35 January 24, 2015
I visited this facility
Towne Center Community Campus was neat and clean. It didn't look like a nursing home, and the staff was very nice. I would definitely recommend them. This would be number one in my list. I will tell my kids to send me here if I had to go to a nursing home.
shoremom66 May 08, 2012
I am a friend or relative of a resident
When I could no longer keep my mom safe at home, my sisters and I researched and visited 6 area nursing homes and prayed for a spot at Main Street, which is part of the Sprenger Family Facilities at Towne Center. Mom lived at Main Street for almost exactly two years, and it was the best thing I could have done for her. The nurses, aides, therapists, activities director and dining room and cleaning personnel all treated her like a loved member of the family. Mom was able to thrive there, far better than I had been able to care for her at home. There was constant interaction with staff and other residents. Any issues we migth have had were addressed almost instantly by the D.O.N. and the Administrator. When she was dying, the staff provided our family with food and as much quiet time with Mom as could be. I often promote Main Street to people in the community, and should I ever need rehab, I would absolutely suggest the PT department in this wonderful facility.
anonymouser March 24, 2012
I visited this facility
Quality of care was horrible. My parent ended up passing away. We were overbilled for prescription drugs though I received a call three hours my parent was removed to go to a hospital due to a serious medical care of which my parent died from that they had given my my parent no prescription drugs since her wonderful doctor never called in for EIGHT DAYS. So, what - we were billed 1,800 for an aspirin? THIS IS A FOR PROFIT CENTER AND PEOPLE SHOULD BE AWARE THAT THEY DO NOT CARE - THEY WILL CHECK YOU OUT WITHOUT GIVING YOU THE PROPER SKILLS AND THEIR SOCIAL WORKER STAFF IS THE WORST I HAVE EVER SEEN AND I WORK IN OHIO AT A NOT FOR PROFIT AND YOU CAN HONESTLY SEE THE DIFFERENCE. THEY JUST WANT TO MAKE A BUCK, SERVE THE WORST FOOD, AND TREAT MANY PATIENTS LIKE THEY ARE THE SCUM OF THE EARTH.
About Main Street Care Center/Town Center Community Campus
Main Street Care Center/Town Center Community Campus is a nursing home in Avon Lake, OH that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
Features of Main Street Care Center/Town Center Community Campus
- Medicare Provider Number 365865
Location of Main Street Care Center/Town Center Community Campus
Get full access to reviews, cost information, and amenities