Signature Healthcare of Buckhead
54 Peachtree Park Drive NE, Atlanta, GA 30309
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Reviews of Signature Healthcare of Buckhead in Atlanta, Georgia
2.04
(24 reviews)
Facility
2.1
Staff
2.1
Food
2.0
Activities
2.1
Value
1.8
Luella Mason
1
|
October 9, 2021
checked myself out of this facility after 2 days. Management is the problem. The facillity is old (my room wasn't renovated. the room I was in had a bed with controls that was from the 70's or 80's by the design and rust on the railiings and the furniture was outdated too. I had them take the chair out it smelled like gramma's house when she could no longer keep up cleaning. The staff tried their best, but there are not enough of them and the facility messed up by not having my medications, one of which I needed daily for me for more than a day and a half. That's when I left (called a LYFT). The one and only time the doctor came in instead of telling me about my rehab, she was more interested in probing family questions and I realized later that she was trying to see if I had family (if your familly member is especially vulnerable I would avoid this place like the plague). The intake person also tried to give me an injection saying it was a 2 part TB shot required with the second shot given 8 days later. (yeah right). I am ex-military and knew that was a lie. I informed her that I would _not_ be taking any injections without signed documentation on what it was and why is was required and she backed down. I never saw her again after that. I lived in the area and it was not far from Piedmont Hospital were I was discharged from. I admit if I had checked for the reviews first I never would have chosen this facility. Stay far, far away. They have 2 stars or less ratings elsewhere.
Provider Response
AA-123
1
|
July 28, 2021
On 5/22/21 noon, I arrived to Signature Healthcare of Buckead to visit my husband who suffers with Lewy Body, and who was admitted for rehab 5/20. I noticed the door was ½ way open and I found him shaking, naked, & wrapped with toilet paper. He smelled like he had done number two. I think this is the reason he was left on a chair like being punished in a degrading/humiliating/undigniifed position. I took pictures & a video of the bathroom which did not have grab bars. I went to the nurse station which was only a few feet away from the room and I asked to speak with the manager in charge. A nurse told me that the manager of the floor was out but that she was in charge. I told this nurse that I wanted to take my husband home that I have found him alone and naked. She did not act surprised, she did not apologize, she gave me the paperwork & I went back to the room complete the paperwork. I believe I completed wrong because when she came to pick up the paperwork she said she would bring another one and that a nurse will come to dress my husband. After she left the room, I decided I would record on my cell the conversation so I would have a record of the incident. I have a recording of my conversation with the two nurses. Unbelievable what the employees said about the facility, such as “we only work here”; “short-handed”, etc. The nurses did not even know how to care for my husband, how to clean him, how to dress him; they couldn’t help him to the toilet, etc. All this can be heard on the voice recording I took. I stayed calm. I have heard so many horrible stories that I was thinking if I say anything they will kick me out and I will never see my husband again, or they will do more harm to him. My goal was to get him out of that horrible place ASAP. My husband is worst than when I took him. The damage done to him mentally will take a long time to recuperate. Signature of Buckhead needs to be closed.
Provider Response
Disappointed Sally
1
|
July 27, 2021
I have been getting reports regarding staffing. After speaking with Nursing Dir, Kim I was assured the staffing was adequate. On 7/26/21, I was advised there were no nurses on the night shift; my loved one was threatened by another patient's aggressive behavior. The behaviors were caused by lack of staff, patients not being giving evening medications. When my loved tried contacting nurses station, there was no to answer. On 7/27/21 - tried contacting the Nursing Director, the voicemail is full... This is ridiculous and I suggest not to place your loved ones in this facility!!!
Provider Response
tpowe06
2
|
June 29, 2021
I was recently discharged from this facility after a month and would not recommend it to anyone. The best part of my stay was the PT and OT, they were top notch. They are professionals. The management and staff there overall is poor. They do have a few CPN's and CNA's that are great (Christina, Aysha, Lynnise, Theresa, Ty, Doneyshia) they are a few that really care. Overall, this facility does not care enough about patient care or their employees that's why staffing is so poor. My insurance company, through my employer, recommended them for the therepy, but otherwise won't be recommending anyone else.
Provider Response
mj31
1
|
May 5, 2021
How many negative adjectives can we use to describe the deplorable conditions this place forces residents to live in? Horrible, dirty, neglectful, infested with insects.... how has the place not been shut down? There are never any staff, ever. When you call your greeted with the rudest people, the Nurse manager that refers to herself as a doctor is one of the most abrasive people I’ve ever come in contact with and there is no management in sight. My only positive interaction was a few weeks ago with my moms PT and OT who took the time to call and update me after her evaluation. Even after that I was greeted with rudeness from their manager, the social workers and other nurses while trying to understand what was happening with my mother. If you can avoid it, do not send your loved ones here.
shawandaedward
5
|
February 3, 2021
It is not easy to have a loved one in the hospital during a pandemic. You often worry about if they are being treated right or if they are lonely. My uncle's stay at Signature was no different. I am delighted to say that this was the perfect place for him to be. He said that the people here were very nice and treated him like family. He also said that the food was very tasty. Mrs. June at the front desk was also very friendly to us. Thank you for everything.
mekosnoops
1
|
January 3, 2020
Although the facility is located in Buckhead, do not get fooled by the location or the facility name. The care for long term residents is deplorable. Residents are often left unattended and majority of the medical staff appear to be more engaged in idle conversations than patient care. If you are are way from the facility and calling to get an update on your loved one, you are lucky if anyone answers the phone where your loved one is housed. This is extremely frustrating and the staff turnover is unbelievable!!! Nothing about this place is signature.
Provider Response
Queendom Living
1
|
April 17, 2018
This facility is a disgrace. The rooms are poorly cleaned. On various occasions my family has to come in and clean feces from my uncle's bed, curtains, trash can and bed rails. We have witnessed trash on the floor for days at a time. Window sills full of dead bugs. The staff members are extremely rude and careless. When asked for assistance, they promise to return in a few minutes, which usually takes a few hours, if they come back at all. Our loved one fell and was taken to the ER with a fractured jaw and other minor injuries and no one ever notified us. We found out upon arriving for our visit The 2nd time he fell, we called to check on him and was told that he fell hours prior. The 3rd time he fell at 5:15 AM and we were notified around 930 am. When trying to contact supervisors or the regional manager, they wont call you back. Even after meeting with them and them ensuring us that things would get better and even gave us their personal cellphone numbers, but we we're still unable to reach them nor would they return the phone call after leaving several messages.
Provider Response
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Services and Amenities of Signature Healthcare of Buckhead in Atlanta, Georgia
General
- Resident Capacity: 179
Medicare
Health
3.0
Overall
2.0
Quality
2.0
Staff
1.0
About Signature Healthcare of Buckhead in Atlanta, Georgia
Signature Healthcare of Buckhead is a Senior Living provider in Atlanta, Georgia that offers residents Nursing Homes services. Contact Signature Healthcare of Buckhead for more details on services and rates.
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