Reviews of Pruitthealth- Brookhaven
CT1995 December 20, 2016
I am a friend or relative of a current/past resident
Very unimpressed with the facility, as my family member is there. We were told this was one of the 2 best in Atlanta as this family member is fully dependent on help, while hoping to make a full recovery. Admittance was easy and friendly. The patient is on a restricted diet for health and swallowing reasons. Choking is of great concern for this patient. On numerous occasions, we've stopped in to see he has been given food that is not on his diet, he has been given liquid drinks not in the special drinking device he is required to use, as well as nurses attempting to give him large prescription meds without chopping up and mixing with food, as is required. There also seems to be little concern for the patient's mental health. I would think that depression is the number one hindrance to paralysis recovery and next to nothing is being done to encourage the patient over these humps. The staff is friendly when you need them, upon observation on a day to day basis, they seem to be very apathetic to their jobs. It is sad that elder care places do not have the same enthusiasm and care that children receive. I wonder who actually monitors these places.
JohnH10 May 23, 2016
I visited this facility
My mother has been to two other local rehab centers and Pruitthealth Brookhaven was by far the best experience. The admission process was very smooth and the therapy was excellent. They have an MD or PA visit almost daily and the clinical team does well to solve any issues. I realized in this line of work problems do arise, but they do have a caring staff. I have read the other posts below and realize a lot of grievances stem from billing/payment issues. They have a great administrative team to answer financials, but a lot of people try to work the system. I highly recommend this facility
AngrySon April 01, 2016
I am a friend or relative of resident
Dignity. Respect. Caring. These are three words that are not understood or embraced by the staff at Pruitt Health Brookhaven (PHB). My mother stayed at this facility for 10 months until her failing health required her to be moved to a hospice, and she passed away shortly afterwards. The two words that I feel best describe her experience (and mine) while at PHB was: gut-wrenching.
Finances and economics required moving my mother from her comfortable assisted living facility to a nursing home last Spring. PHB was recommended to me as “one of the top rated nursing homes in the state of Georgia”. I’m not sure how the state’s rating system works, but my words of caution to anyone reading this review is this - if PHB is one of the top rated nursing homes in our state, I shudder to think what the experience at some of the other facilities must be like for patients and family members.
Let’s begin with the physician and his assistant. I was told that a doctor would visit my mother on a regular basis and that I would be kept updated on her condition. It took almost two months of begging, pleading and making a pest of myself before I finally was able to get a physician’s assistant to call me, and shortly afterwards I received a short voice mail from the facility’s doctor telling me about his visit with my mother. That was the first and last time I ever heard from the medical staff. So much for caring. I realize that a 90 year-old woman is only going to get so much attention, but when you read Pruitt Health’s mission statement and brochures, there is fantasy and there is reality. And the reality is, caring and respect and kindness just do not exist.
Let’s talk about customer service. One of the primary roles for the family of a patient is to be an advocate, and communicate with the staff, seek information, and ensure the patient is receiving care and being made as comfortable as possible. When you call the main number at PHB and ask to speak with a staff member, your average hold time is 5-10 minutes and maybe, MAYBE, the person you are looking to speak with will pick up the phone if the receptionist could be bothered to page them. There are no direct lines for staff members, and for the most part you will not be provided with email addresses or cell phone numbers. The only way to ensure you can actually speak with a staff member is to travel to the facility. In my case, that was not an issue for the most part because I lived nearby, but I also travel frequently as part of my job and it was a maddening experience to try to reach nursing staff, case workers, etc. by telephone.
Let’s talk about patient care. My mother had advanced Parkinson’s and was wheel chair bound, so she required help with just about everything, including going to the bathroom. I was absolutely mortified to hear that the average response time when she pressed her call button was at least 30 minutes, and sometimes an hour or more. She once told me that she overheard the staff complain about how often she rang her call button. I met with the head nurse for the east wing and he informed me that his staff strives for a response time of 15 minutes max. He may have said all the right things but at the end of the day I have to believe what my mother told me and the attentiveness and responsiveness of the staff left a great deal to be desired. For the most part I also found the staff had a great deal of “attitude”. It takes a special kind of caring person to work in health care, and I have been fortunate to meet many of these special people. I did not meet ONE PERSON who exhibited those qualities at PHB. Sometimes a smile, a kind word and making an effort to provide comfort can make all the difference in the world. My mother was a proud, fiercely independent woman and she hated the fact that she had to be in a nursing home. Most of all, she hated losing her dignity. Needing help going to the bathroom, needing help getting a shower, needing help going to the dining room to eat. There are some very simple things that could have been done to provide her these services with a degree of dignity and respect, and that did not occur.
I do need to acknowledge a few positives. The head nurse for my mother’s section did provide me with his cell number, and whenever I texted him with a question or to ask that someone on his nursing staff take a look at my mother, he always responded. He met with me when I asked for a meeting. The case worker assigned to me actually provided me with an email address, and that became our primary way of communicating. She was fairly responsive to my questions and concerns, and that helped me keep my sanity. The on-site beautician that washed and styled my mother’s hair every week or so was always very kind to her. I appreciate these folks, but quite honestly, aren’t these things part of the job? Part of providing patients with dignity, respect, and care? As well as to family members?
The last part of my mother’s experience with PHB occurred after she passed away. I communicated to the nursing home that my mother had passed and let them know I would be stopping by to collect her belongings after the funeral had taken place and when I could collect myself. I also contacted PHB to let them know the date and time when I would be coming over to collect my mother’s things. You can imagine my shock when I walked into my mother’s room and it was already inhabited by a new patient! And the staff had packed up my mother’s belongings and had put them in a storage closet! Never thinking about possibly emailing or calling me to let me know that they had done this. After waiting in the hallway for 10 minutes, a case worker came to see me and two staff members wheeled out the three boxes of my mother’s belongings. Needless to say, I was so angry I could barely speak. I don’t know what the rules are with Medicaid, and when a room is surrendered after a patient passes, but here is what I DO KNOW. It would taken someone less than a minute to write me an email or call me to let me know what the situation was, and why. No one cared to do that. Not to mention only one person offered any condolences. I cannot help but say these are heartless, soulless people, that have absolutely no understanding of the words dignity, respect, or caring. And the thought of staff members touching all my mother’s belongings makes me sick to my stomach.
I am not an expert on nursing homes. This is the first time I have gone through this experience, and I hope it will be the last time. I realize life is all about compromise and managing one’s expectations, but my mother deserved better. Better care, better attention, and being treated with dignity. And with respect. Someone I know who deals with nursing homes and the whole Medicaid application process on a daily basis said something to me that really resonated when I was complaining to him about the care my mother was receiving at PHB - “You can’t expert first class treatment from second class people.”
I think it is pretty clear by now that I would never recommend this facility to anyone faced with the decision of putting a loved one in a nursing home, and I can only hope and pray that your experience, and your loved one’s experience, does not mirror what I described here. It was absolutely gut wrenchingly miserable. I felt like I never was in control, could never really get a sympathetic ear, and that these people were just waiting for my mother to die so they could fill the room with the next patient. And then they packed up her things without telling me so and that was that.
MrzMe September 09, 2015
I am a friend or relative of resident
My mom is here and I truly feel this facility needs to be under investigation on how they treat the resident especially those without someone checking on them regularly most of the staff is very rude and nasty if the patient press the call 5button it could be an hour or more before it's answered and if you adress your concerns they tell you it shouldn't be like that but the next day its the same thing
Joe Red July 03, 2015
I am a friend or relative of resident
Before I decided to take my wife to Pruitt health care I requested a tour of the facility. In the lobby they have a big sign that said it was rated a 5 Star by USA Today. Wow I was impressed after touring this place. Everyone so friendly and all the employees greeted me with a smile. It was very clean and well kept. My wife was admitted on a Friday and I felt good about leaving her there. I went back over the weekend and I could not believe what I was seeing. Patient comes in her room in a wheelchair and attempts to remove clothes (shoes) from my wife's closet. I went to the front and told the receptionist and she advise me to go and tell the nurse at the nurse station. I felt she should have called the nurse station and advise them to check it out.
Later on the same day I heard an older patient calling for help she was on the floor two doors down from the nurses station and they seem to ignoring her cries for help. I told them to help the older patient up off the floor and they were not in hurry to get her up.
My wife was admitted back in the hospital because lack of care dehydrated, not being fed, etc. To make a long story short here are a list of things I did not like.
- visitors parking in handicap without a handicap tag.
- visitors parking in fire lanes. ( hope they never have to call the fire department.)
- No place to sit when visiting because I was told not all rooms have chairs.
- When notifying staff of the problems they give the impression you don't know what you are talking about.
- loosing things that belong to patient. Do not assume that your love one is being well kept spend some time, watch, listen, and observe. You will be surprised what you might see.
Caring1047 December 29, 2012
I am/was a resident of this facility
I've been into a lot of nursing homes and I think they're pretty good. But I think Unihealth is very good. I was there for two years. The staff is good as far as the ones that I've seen. They have a very good therapy department. They keep the place clean. The food is okay. It's not the greatest, but it's good, nutritious, and they don't put a lot of salt. For a lot of the older people there, they seem to think it's pretty good.
VB October 14, 2012
I visited this facility
I believe the Ashton Woods was actually a pretty good place. The staff was kind enough to allow us to perform for the seniors and we also interacted with them. Some were fairly independent and some were not, but they seems relatively happy. The facility was clean, inside and outside. I felt some areas were a little outdated. I don't know to much about the amenities, but from what I observed, I saw it as an efficient. They could may be provide more like all facilities, but I think they fill the void by offer outside groups to volunteer to interact and have fun with the seniors. Basically, my main requirement for assisted living entities is that they do everything in their power to offer activities, medical help, positively and encouragement to keep them going because that's what keeps them alive and happy. That is what my grandparents wanted and I think the Ashton Woods does it.
2012x June 10, 2012
I am a friend or relative of resident
Last month, my mom instructed me to "write a review--ONLINE" to describe her frustrating, negative experience at Unihealth Post Acute Care Brookhaven. Nice gardens and abundant bird feeders in no way make up for terrible food, being left for long periods of time out of reach of a call button, staff flipping on room lights or vacuuming in the middle of the night, difficulty in reaching nurses by phone or in trying to communicate with them in person, unprofessional medical and hygiene care, tests that were ordered but not carried out, and a rehab protocol that actually did damage to Mom's good limb. On one phone call, I was on hold for the nurse for more than 30 minutes, and then was connected to the wrong nurses' station; when that nurse tried to redirect the call, I was cut off and had to start the process all over again. The recorded message (which I on one call memorized from hearing it scores of times) boasts that Uni Health "is a home in every sense of the word"Ã¢â‚¬"�that's as deceptive as the facility's five-star rating (whatever THAT is supposed to indicate!).
Aside from the two or three workers who were kind and helpful, the staff seemed unmotivated and more interested in covering for their mistakes than in doing a good job of compassionately providing good care (I was actually told a blatant falsehood about why the shower never took place that day).
Buyer beware! If you choose this rehab center for someone you love, be ready to a) stay there 24-7 to oversee and advocate for the patient, or b) hire a medical professional to be there around the clock and make sure that what is supposed to happen does. And to make sure that what shouldn't happen doesn't.
Kiera W September 01, 2011
I visited this facility
I have had a lot of problems with this facility. I don't know why they allow the person who drives the bus to make the patient's next appointment with the doctor, but they are terrible for missing appointments. I also think that the nursing staff are not very caring to the patients. They act like you are bothing them if you ask for something. I would overall not recommend the facility to anyone.
About Pruitthealth- Brookhaven
Pruitthealth- Brookhaven is a nursing home in Atlanta, GA that provides patients with skilled nursing care as well as private or shared accommodations.for more details on housing, services, and rates.
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