Lutheran Home
800 West Oakton Street, Arlington Heights, IL 60004
(800) 558-0653
Verified Partner
Photos of Lutheran Home
Get Cost Information
By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Reviews of Lutheran Home in Arlington Heights, Illinois
3.25
(28 reviews)
Facility
3.2
Staff
3.2
Food
2.9
Activities
3.7
Value
2.4
Linda
1
|
February 28, 2024
We didn't like Lutheran Home at all. It was not great. My sister was there for a few months, and she was there for rehab. The staff did not respond when called. They were constantly changing, so there was no continuity in staff. And it didn't seem like anyone knew what was going on. They need to improve on staffing. I think their staff for rehab was inadequate in terms of knowledge. My sister liked the food. I think they had amenities. The place was clean. There was a beauty salon there, but my sister didn't take advantage of any of their amenities. There was no help, and my sister would wait for an hour and a half for someone to answer the button. We complained, but it didn't improve.
C Peterson
5
|
January 4, 2024
Pam S has been amazing in helping us as we moved our dad into Hearthstone!!! Always able to answer and help with all that needed to be done. She has been so helpful and we appreciate her so much as she made the process so easy for us!!!! Wish I could give her way more than 5 stars!!!!!!
Provider Response
Disappointed daughter
1
|
December 24, 2023
My dad was in rehab at the beginning of this year. When he first arrived at this facility, he was placed in a Covid positive area because supposedly he tested positive for Covid. The room was the size of a walk in closet, filthy and extremely hot. It was so hot that his sleep apnea machine broke down. Also, my dad was on three different prescribed high blood pressure meds that made him urinate more often. He called crying one day because he sat for 2 hours in a wet pull-up. Instead of the staff changes the wet pull-up, they put 2 pull-ups on him. I called the on call doctor and complained. Never done anything to help him. Pull dad out after 2 weeks
Provider Response
DeerSnave
1
|
March 6, 2023
I have been shocked at the care when my good friend ended up in the rehab and then the skilled nursing facility. While there are a few kind, skilled people at the Lutheran Home skilled nursing facility and their rehab center (there always are people doing this work that have hearts and care deeply), the place is understaffed and only now that she has gotten much better is she doing okay there. Originally, she wasn't being turned and had a bad bed sore until I and another friend complained and they started putting cream on and then we would turn her when we visited until the sore started healing. When I asked the nurse about it, she said that since my friend was in hospice, the hospice would have to give directions before they turned her... (really? you have to get directions to turn someone on their side, which takes 30 second when they have a big bed sore?) One day, my friend ended up in the bathroom and the person left her there and then went home at the end of their shift - it was over 2 hours before someone else came who had come in for their shift. When they brought food, they didn't tell her where things were on her tray (she has very low vision) and they would put the desert in front and the heavier food and soup in the back and not even tell her where the silverware was. One evening, the food was "kielbasa" and "herbed carrots". Well, a little bit of ground up kielbasa was on a white hot dog bun (didn't remotely cover the break), carrots (with NO herbs at all) and all was cold upon arrival including the soup and coffee - now how nutritious and delicious is that for their hefty price? When she would push the button, it was often an hour before someone came. This was in both the rehab center and skilled nursing, where she paid $14,000 a month! In rehab at least, there were good physical therapists.
concerned child 52
1
|
February 20, 2023
The workers were so lazy when it came to cleaning up my parent that my parent developed pressure sores. The first area my parent was so hot that his defibrillator broke. The staff lost part of his sleep apnea and refused to compensate for the loss.
Reviewer RC#0809
2
|
August 19, 2022
I wasn't impressed with Lutheran Home. They talked a lot about money. No one ever showed me around the place. They were more concerned about whether my mom could afford to be there. That turned me off very much. I found out that a friend of my mother's was living there, and so I went to visit her after we talked. Personally, I found the place very depressing. It was clean, but the walls were painted dark brown. It was dark and dingy. Also, it was a huge place, and I actually got lost getting out of it. It took me 20 minutes just to find her. I took this stairway, took this elevator, took that hallway, and I found it very confusing (I'm sure that's just because I didn't know where I was going), but I was not impressed with the place and I don't think I could let my mother live there. I only spoke with the director and the person at the front desk. They were both very pleasant, too. I was just kind of put off by the fact that the first thing they talked about is how much money my mother had. That was very offensive to me.
What you can do with Caring
Costs for Lutheran Home in Arlington Heights, Illinois
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$18,330
Starting Price
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$8,533
Starting Price
Services and Amenities of Lutheran Home in Arlington Heights, Illinois
Costs
- All Inclusive Rent
- Rent Plus Care Fees
- Entry Fee
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Medicare
Health
2.0
Overall
2.0
Quality
0.0
Staff
4.0
About Lutheran Home in Arlington Heights, Illinois
Serving seniors and their families since 1892.
Programs include Hearthstone Assisted Living, My Tapestry Memory Care, Olson Pavilion Residential Nursing Care, My Solutions In Home Care, Cherished Place Adult Day Care and Shepherd's Flock Child Care.
Lutheran Home has been setting the standard in senior living since 1892. A faithful mission and dedication to innovation has earned the trust of generations of families and solidified the reputation of Arlington Heights’ Lutheran Home as one of the nation’s finest senior living communities. Much has changed over the years, with enhanced programs and more specialized healthcare services, but pillars of service have remained the same: Lutheran Home’s commitment to providing exceptional, person-centered care and exceeding expectations every day. A Lutheran Life Community, Lutheran Home is empowering vibrant, grace-filled living across all generations
At Lutheran Home, we are passionate about caring and continuous improvement. From our management methods and extensive employee training to innovative programs for residents, we remain open-minded and curious, constantly developing creative ways to do things better. With extensive health care expertise, Lutheran Home has established standards of care that are carried through at every community to ensure a consistently high-quality experience for both residents and their families. In addition, each community benefits from the knowledge and support of our corporate staff. We are known for having the expertise to provide significant levels of care and handle complex or difficult cases.
Our specialized programs, such as MyRehab short-term rehabilitation and MyTapestry memory support, are recognized for innovative methods and successful outcomes. Shepherd’s Flock, our acclaimed, intergenerational childcare program at Lutheran Home, benefits both residents and children as they interact through educational and social activities.
Innovative ideas, commitment to excellence, and a wealth of expertise in the hands of people who are called to serve. This is the hallmark of a Lutheran Life Community.
Help seniors by writing a review
If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.
Request Pricing Information
By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Compare costs, photos & reviews of senior living and care options near you.
Questions?
Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.
Didn't find what you were looking for?
Caring's Family Advisors can help answer your questions, schedule tours, and more.