Don't let the prettiness of the lake view and the nice facilities sway you to place your loved one here. This has been a horrific experience - and my brother-in-law has only been there a week! We're moving him ASAP!
Meds given whenever the medication aide wants to hand them out instead of at the times the doc prescribed them. Have talked to med aide and her boss but she doesn't care, and she lied to patient's wife. Parkinson's meds are supposed to be given at 9 am, 1 pm, 6 pm; she gave him his meds today at 9:15 am and 11 am (instead of 1 pm); the other day, she gave him the 1 pm meds at 1 AM! The med aide was extremely rude to the nurse and the patient's wife (my sister). Her non-caring attitude was awful. Obviously the talk with the nurse and my sister two days ago had no affect on her; she continues to dispense when she wants to, or is convenience for her, instead of at the correct times.
After admitting him at 2 pm, he received NO WATER until 2:45 pm THE NEXT DAY - and that was only because he requested 2 Tylenol. It took over an hour and FIVE requests to get the meds, 2 requests by the patient, 2 by his spouse, and finally 1 by me when I went to the nurse and said if he didn't receive them within five minutes, I would give him some out of my purse. The nurse told me that the med aide is supposed to dispense medicine; I said that apparently she isn't going to do it soon because it had already been over an hour, and asked if she, as a nurse, had dispensing privileges. She delivered the Tylenol within 2 minutes.
There were no towels in his room; we had to ask for some; they brought 2 washcloths and one hand towel. I had to ask for a bath-sized towel, and she was reluctant to leave it, but did.
The patient uses a supra catheter; the bag is on his leg during the day, at night it is supposed to be switched to the large bag hanging on his bed. The first night, it was not switched, and the bag became loose and full during the night. My brother-in-law used the call light twice (with no success) so went into the bathroom and sat on the tile floor for almost an hour trying to figure out how to unhook it and empty it. When the CNA came in, she claimed the urine was usual colored; when my sister and I arrived 4 hours later, the urine was dark red. The nurse in charge said not to worry about it...even though the urine had never been that color before, it was "old blood" (not fresh) and was probably from the insertion of the catheter the day before. The next day, the urine was pink; the catheter was irrigated, and three hours later, there was no urine in the bag at all; there was a blockage. Two days later, there was a problem again and the patient had to be taken to the hospital for a reinsertion.
A leg bag was found in his dirty laundry basket yesterday; the day before, the large round bed bag was found, dirty, on the bathroom floor. (And why would a toilet brush be next to a toilet in a nursing home instead of kept on a cleaning cart?)
Our mother was in a nursing home for 9 years; we know how it is supposed to work. And this is definitely NOT how it works.
We have had someone stay the past three nights on a cot in the patient's room so he can be watched and seen to it that everything goes well, so his wife can get some sleep. There are other things going on too, but there has been ABSOLUTELY NO peace of mind for my brother-in-law or his wife about his care at Johanna Shores. My sister has spoken to three levels of administrators who all say, "This is not who we are." Well, it IS who they are! They are incompetent, understaffed, and this has been an awful experience.
Dear Ms. Clark, I am very sorry for the experience you and your family had here at Johanna Shores. We believe we are called to honor God by caring for older adults. What you describe is not reflective of how we operate as a mission-based organization. Please know that specific action plans and training were carried out as a result of this situation. I would be happy to discuss this with you further if you’d like to call me directly. Again, I sincerely apologize for your experience here and wish God’s blessings for you and your family.
Paul Spencer, RN
Johanna Shores Gables Clinical Administrator