Genesis Healthcare Uptown

Angel

Rooms are filthy housekeeping does not come on a daily basis. Floors are sticky. Food is not appetizing cold most of the time. No hot water. Was not allowed to shower. Nothing to sponge bath with. Linens not being changed. Patient urinated on sheets have not been changed.

Very concerned

Housekeeping doesn’t clean very well or they over use bleach to the point your eyes burn when you are in the room that’s very bad for bedbound people. Roomates are rude you see other people that live there going around looking like they are on something a tall black lady is always asking people for money or ask if you will go buy her something. Managers never call back and they don’t seem to care about anything but themselves, one example the DON, Unit manager and Administrator knew my family didn’t get lunch, breakfast came at 11:30am I was there from 9am-12:30 visiting. The nurses called them, the social worker called and the CNAS called and nothing happen and they were in the building in a room in front offices having a party!!!!!!!!! I ordered food for my person. I was told they didn’t eat again until after 6:30pm which was dinner. State was called.

Robinson

Food portions are awful food presentation is horrific and the food taste is like someone learning to cook but don’t have it down it’s not digestible at all and several times has caused sickness. Toilets always back up never fixed right away that’s a hazard alone, rooms are freezing cold no heat and it’s freaking snowing and raining outside. The CNA’s are over ran and under appreciated by managers and always understaffed especially on weekends when managers don’t care because they refuse to come in to help and if they do come in they sit and hide in a office, the CNAS are caring and loving to the people who live there they care and support the people more then anyone in the facilities the CNAS are the real hero’s.Now I have been there week day and nights as well as weekend days and nights and the best staff is weekend day staff on the long term side. The nurses are fake and really can care less about anything, they place blame on everyone but themself one particular RN is the one who works Thursday to Saturday. If you visit in the evening there the parking lot is very dark when walking to or from your vehicle not very safe at all especially with security non existent. I have seen random homeless people walk into the facility freely and go unnoticed for awhile before being kicked out that is not safe they should have a security guard to protect our family and their staff. Staff 3 stars represent the CNAs only no other staff. And 1 start for activities because they are pretty much nonexistent when they advertise daily activities.

Retired Msgt

If you expect to be able to speak to or speak to or discuss anything with the management you will be disappointed they do not reply back or respond to emails or phone calls. When you call they / she is always “in a meeting”

Morte6924

To my friends this is my review of Genesis facility uptown I have a month on the facility they have amazing people on the physical therapy they motivate you to keep pushing you self to accomplish your rehabilitation they got me walking again.. thank you guys and the nursing staff they are very professional assisting the residents on there need I give them 4 starts and give my highest recognition and recommendation. For your love once. Lots of activities the rooms are okay very clean and working properly..

Blip

Wonderful facility, very clean, nicely updated on both the interior and exterior! Tiffany helped place my family member, arranged a private, very updated and modern room and did an excellent job. At times my family member can be somewhat demanding and want immediate attention but the nursing staff were patient and made sure all of our needs were met. My only suggestion would be to increase the security factor at the front door. Again, my greatest compliments to Tiffany and the staff at St. Theresa's!