Reviews of The Montebello on Academy | Nursing Home
Beverly415385 September 30, 2016
I am/was a resident of this facility
I had been to The Montebello on Academy as a patient in the rehab. The care, overall, was very good. Sometimes it was awfully hard to get answers when you rang the bell. Other than that, the food was very good, and the people were very nice. I could not complain about anything else at all. The place was quite big. It was nice that you could have independent living upstairs in the apartment part, then you could be on rehab, and further down the hall, you could be in skilled nursing. Overall, it was very nice. I appreciated the people that worked with me and the doctor that saw us at that time. They had a very good therapist in there for rehab.
Bet104 August 19, 2016
I am a friend or relative of a current/past resident
Right now, my spouse is finishing up his treatment in the skilled nursing section of The Montebello on Academy and probably will be there until the end of August. It’s a very nice nursing home. They also have assisted living and independent-living area. I haven’t had much contact with the staff, but from what I have seen, they seem very caring. The area that he’s in is more like a hospital room -- a little bit bigger -- but it’s very nice and clean.
Sara3535 June 24, 2015
I visited this facility
I had a family member in the skilled nursing facility for a few months. Hands done the worst I have ever seen. Many times I would help other people out that would be sitting in the halls calling for some sort of help. ALWAYS understaffed. Once we moved my family member she is thriving so well she is living at home again after going somewhere else. Really go there around dinner time and walk up and down the halls before placing your loved one in the skilled nursing unit.
We appreciate your feedback, and want you to know we take your concerns very seriously. As the Executive Director, the Director of Nursing and myself are very focused on creating exceptional customer service and providing quality care. We have provided additional team member training to ensure that we are responsive to residents and family members. In addition, we are making rounds to catch people at their best and to look for opportunities for improvement. The Montebello on Academy makes every effort to meet or exceed federal and state healthcare mandates for staffing. Our goal is to deliver excellent clinical and rehabilitation care in an environment with all of the warmth and hospitality of home. I have an open door policy and would love the opportunity to discuss your concerns in person.
Linda Weaver, Executive Director, Montebello on Academy
NMLadie January 29, 2015
I am a friend or relative of resident
"Visiting" this facility is quite different than being hospitalized there. While I believe their "Independent Living" units are fine, the three months of my mother's stay for rehabilitating her leg was a nightmare. Although the food was good and the facility appeared clean, we found this most important section of the facility poorly staffed. Many times we found my mother laying in urine for too long. On many occasions, I found the staff totally non-responsive to calls for help because they were too busy watching TV. When I had time, I began answering calls from the residents just to check on them to see if I could help or alert a staff member. I, too, would not recommend using the in house doctor at this facility.
I am Theresa, the Executive Director, and I would like to express my sincere interest regarding your comments. The Montebello has proudly served Albuquerque for decades. In our Healthcare Center, we strive to deliver clinical and rehabilitation excellence in an environment with all of the warmth and hospitality of home. We have a Medical Director and a number of physicians who attend our residents. We always want to know how the physician/patient relationship is progressing and can make arrangements to utilize one of the other doctors if they would prove to be more satisfactory. If a resident chooses to use their own physician, we will work to have that physician credentialed at The Montebello. During the holiday season we did have physicians who were spending time with their families and their colleagues shared their rotations to attend our residents. Our residents’ care, comfort and safety and the peace of mind of our family members are very important us. My door is always open. I would like to discuss your concerns and hear your insights. We are eager for all opportunities to deliver quality experience. I encourage you to contact me so we can speak in person. Thank you for your consideration.
lilyrose November 23, 2012
I am a friend or relative of a resident
The Montebello has one of the nicest nursing homes I've seen. The tables in the dining room had real table cloths, and the entire place was well decorated, which really impressed my grandmother. The food was very good, and did not taste "institutional." My grandmother was encouraged to eat all her meals in the dining room, and the staff was good about helping residents to the dining room if they could not make it there on their own.They had several activities during the week, so the residents had something to do other than watch TV. On the days there was an activity, the staff would come by several times to remind my grandmother and ask if she wanted to go. My grandmother particularly liked the hot chocolate in the afternoons. The staff was very friendly and would converse with the residents. When a resident pressed the button for help, someone would come check to see what they needed. If it wasn't urgent (such as a resident wanting to get ready for bed), the staff member would say they would be back. The wait for help (after the initial check) was usually about 20 minutes. The checking and coming back later annoyed my grandmother, but it did allow the staff to prioritize. The few times I was there when my grandmother really needed help, I don't remember waiting.My major complaint with the Montebello was that there were not phones in the rooms. Since my grandmother cannot operate a cell phone, she could only talk on the phone to my aunts and uncles when my mom or I was there. Everything else was about as good as you can expect in a nursing home. Overall, I would recommend the nursing home at the Montebello.
From The Montebello on Academy
Features of The Montebello on Academy
- Medicare Provider Number 325048
Location of The Montebello on Academy
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