Franklin Manor

I like Franklin Manor because the people running it seem to genuinely care about the residents. It’s strictly a memory care facility. They’re attentive, and they get to know the residents. I’ve been happy with how they take care of my father. I think they need more CNAs, but these types of facilities could generally use more CNAs. Because of changes in the upper management, they’re undergoing some staff turnover right now, replacing some people who they feel are not up to their standards. Compared to what’s out there, I think this is one of the better places.

When I walked in to Franklin Manor, it didn't have the odor, but the people were sitting around, and they were like zombies. There was no expression on their faces. It smelled like a hospital. I wouldn't put my mom there. I just didn't get a good feeling in that place. The staff that we spoke with was very nice. She showed us the rooms where the patients live, but I don't know of any activities that they were doing. I saw the people just sitting in a chair like they were doped up. The room was nice, just basic. It was a new development. It looked nice on the outside and clean on the inside, but it didn't have the warm feeling.