Brookdale Williamsville

Harry

I toured Brookdale Williamsville. There was nothing I liked about it, except that the woman who guided me around was very pleasant and knowledgeable. I wouldn't like any family member being there because it was a sad environment. Everybody that I saw was an advanced memory care patient. The place is clean and the facilities are adequate. They had activities to stimulate mental capabilities. They have word games. I give it at least a four for somebody who needs significant memory care.

Patricia

My father-in-law moved into Brookdale Williamsville. We are very satisfied with it. You feel like family when you go in there. Everybody is friendly and kind. Everybody is just very, very nice, and they take good care of my father-in-law. The other day we went in there and his slippers were missing. One of the girls stopped everything she was doing just to go find his slippers, which I thought was wonderful. We've liked her since day one. My father-in-law is a very busy man there. He's walking everywhere, and it just seems like there's always something for him to do. They have singalongs and they have music in the common room. The other day when we were there, they were having a party for somebody in the common room.

Susan

The tour I had at Brookdale Williamsville was not good. The case manager that was going to give me a tour didn't cancel her tour until about 11:30 in the morning. Staff stepped in and gave me a tour of memory care. The person who sat down with us initially, Judy, was the nurse who was covering for the case manager and she was excellent. She was very kind, compassionate, and thorough. Then an aide took us around to the building. They both did the best they could. I just thought the facility looked old and there's not a lot of warmth in there, like the way the furniture was laid out and there was no weekly schedule for any church services.

Rosanne

Brookdale Williamsville was very clean. The residents looked like they were well taken care of. No one had greasy hair or stained clothes on, and that's important to me. The residents were having snack time when I was there and they were doing an ice cream float, in which they were all participating. That would be something that my mother-in-law would enjoy. The staff was very nice, very informative, and very engaged with the residents. They knew them by name, said hello, and asked how they were feeling. In the morning, they have some type of exercise that the staff does with the residents. Then in the afternoon (when I was there), they were doing some trivia. Their activities were geared toward the residents being able to remember, engage in, and participate. They had music, too, and the residents seemed to be responding to it. So, that was great.

ReviewerAT0919

My wife is in Brookdale Williamsville. I thought it was extremely well, but I know the covid hit there; they had some employees, and some residents that had it. I know the county health department went in, did a review on them, and gave them an excellent rating. But I think they had a change of hands as far as employees go, and I think some of the newer employees just aren't what they should be. I haven't been there since January 30 because I can't go. They told me they can't take care of her anymore, and she's gotta move on. The RN I've known for three years now said "No,no she's alright here, I don't know why they told you that." Up until that time, they gave her excellent care, and the place is great.

Pat

Brookdale Williamsville was very pleasant, bright, and clean. The residents appeared to like it, and it was very nice. The staff was very pleasant, welcoming, and introduced themselves. They had a patio, a dining room, and a kitchen where they could invite family to eat in private. It was a pretty nice place. The rooms were a little on the small side though.