Brookdale Niagara
6751 Nash Road, North Tonawanda, NY 14120
(800) 558-0653
Verified Partner
4.37
(24 reviews)
Photos of Brookdale Niagara
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Reviews of Brookdale Niagara in North Tonawanda, New York
4.37
(24 reviews)
Facility
4.6
Staff
4.2
Food
4.0
Activities
5.0
Value
3.7
Reviewer122922A
5
|
January 10, 2023
My wife is in Brookdale Niagara. This was the only place that I toured, and I liked it immediately. We chose it because she required memory care. She had been wandering and she just could not be left alone at any time in the house. It's just for her own safety. The staff is very caring and very upbeat, friendly, personable, and genuinely interested in helping all the residents. I did not get a chance to check the food. I'm not allowed to eat with the residents due to health concerns. We wear masks if we go to visit, but the residents do not have to wear the masks. If I wanted to eat with them, I'd have to eat in a separate room. There are activities scheduled throughout the day. They publish a schedule for what's going on every day. The rooms are very clean. The hallways are very well-maintained. The place is very clean. I was very impressed. I had asked for prices from other places, and I think it's a good value.
Lindsay
5
|
March 27, 2022
My mother didn't get to move to Brookdale Niagara because she passed away earlier this week, but it was a great facility. They were very accommodating. It had nice amenities. It's perfect. I was really looking forward to it. It was gonna be a good fit. They're lovely. The staff didn't even get the chance to meet my mom and they were already very upset that they didn't get to meet her. They were very caring and I think that's fabulous. They were so sorry to hear I had moved some of her stuff in because she was getting ready to move in, and they were very accommodating helping me get her stuff out. They're topnotch. The menu had a good variety. The room was on the smaller side. It's a smaller community, but it was very nice and very personable, perfect for what she needed. I would feel very safe leaving my family member there. They're very accommodating. You don't have to worry at all about your family member. They're very well taken care of.
Louise Z
1
|
December 23, 2021
Horrible experience. My mom was here for 16 months. They overcharged her when moving in and tried to overcharge her when moving out. They Lost numerous articles of her clothing including an expensive winter wool coat, Laundry ruined her $150 wig by putting it in the washing machine--not once--but twice! Sent mom to the hospital twice unnecessarily--doctor there said nothing was wrong and she shouldn't have been sent by ambulance. Gave hospital and ambulance mom's old insurance info--which they didn't correct until I notified them several times. Mom fell over 15 times. When we picked mom up for church, she had crumbs all over her face and had had an accident in her pants. When we picked up mom for Thanksgiving, she had on another resident's pants which were 2 sizes too big and old man socks on. Mail addressed to me kept coming with an incorrect first name. In 16 months, Brookdale Memory Care Niagara had 3 Executive Directors, 2 Activity Directors, 2 Business Managers, and 2 Health and Wellness Directors. There was absolutely no continuity. Lastly, I was supposed to receive a Care Plan within 2 weeks of mom's moving in. I didn't receive it until I requested it 3 months later, and it contained incorrect medical information. I could go on and on. There were a few people who were helpful: Angela and Brandi in activities and Debbie, the nurse. They were the only go-to people there.. Please do not subject your loved one to Brookdale.
Provider Response
Pam
5
|
February 2, 2020
We visited Brookdale Niagara. It was a beautiful and very nice place. They had apartments, but they were not affordable for my mom. I looked at a one-bedroom with a living room and kitchen. The staff member who assisted me, Debbie, was very competent. The place was gorgeous, and what they offered was beautiful.
Jean
4
|
June 5, 2019
Brookdale Niagara was OK, but people were just sitting around doing nothing or maybe it's just the time of the day I went. The staff was fine. It's all one unit, and the rooms were fine. They had two-bedrooms, too. They had a library and an exercise room.
very happy family finally at peace
5
|
April 1, 2018
The rooms are beautiful and the community is spotless. Warm and friendly staff. The kindness we have been afforded and the tender hearted care is so appreciated. Thank you for taking care of our dad. We are so grateful. This little campus is a gift to families and our loved ones with memory loss.
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Costs for Brookdale Niagara in North Tonawanda, New York
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$6,650
Starting Price
Services and Amenities of Brookdale Niagara in North Tonawanda, New York
Features
- Garden And Patio
- Spa
Health services
- Nurse On Staff: Available during business hours; some availability outside of business hours
Guest services
- Guests At Mealtime
About Brookdale Niagara in North Tonawanda, New York
At Brookdale Niagara we know that memory losses due to Alzheimer's disease and other forms of dementia are progressive and residents' needs are continually changing. That's why we provide balance in our residents' capabilities, personalities, and preferences to create daily routines that enhance their spirits and increase their sense of purpose. We believe the amount of satisfaction our Alzheimer's and dementia care residents receive from the tasks that fill their days goes a long way to maintaining their sense of purpose and overall satisfaction with life. An integral part of this is our promise to encourage each resident to find Daily Moments of Success. To help our residents achieve these moments, our associates receive the tools and training needed in such key areas as specialized dining and the ongoing monitoring of healthcare and behavioral needs, to name a few.
We provide Alzheimer's and dementia care residents with the lifestyle, housing, and services they need in comfortable surroundings combined with the amenities, programs, and care to help stimulate recognition, recall, and wellness in a safe environment. Through years of caring for individuals with dementia, our professional care staff has learned to create optimal surroundings and approaches to care. Familiar environments that our residents have enjoyed throughout their lives are recreated to help them feel reassured and comfortable. The Alzheimer's and dementia care programs at Brookdale Niagara are built to embrace, not restrict our residents' desire to wander and to provide a sense of belonging.
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