I am a friend of a resident at Farmington, and I have made it my habit to visit my friend once or twice per week.
I visit unannounced, on different days, at different times.
Although the exterior of this facility is well kept, the same cannot be said of the resident's or their rooms.
Unfortunately, my friend's labeled personal bedding and bath towels have gone missing.
Her bathroom is dirty with caramelized soap, and toothpaste, and it is not unusual to find wet, used towels on the floor and in the shower stall. The toilet is black under the inside rim, and there are usually spots of urine and fecal mater on the toilet seat.
Her bed tray, clothing, and pillows are crusted with dried food. Dirty dishes are left behind. Lint, food, and stray clothing litter the sticky floor.
My friend is in "hospice" and she needs assistance to drink, but straws have not been provided by Farmington, so I brought straws for her to use. The only time a straw is placed in her water glass is when I place it there.
Yesterday, when I complained to staff. The aide said, "I didn't know she had straws." And then he proceeded to ask me about an opened, container of yogurt left on my friend's bed tray. He wanted it fed to her roommate. I was taken aback.
Meanwhile, my friend was laying uncovered on a urine soaked bed in a dirty shirt and wet adult diaper.
The day before yesterday, my friend held my hand and asked me, "why.....why.....why.......I don't understand......it doesn't make sense."
I have to agree.
Farmington Square - Medford
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Reviews of Farmington Square - Medford
October 20, 2017
I am a friend or relative of a current/past resident
August 28, 2017
I visited this facility
When my husband was diagnosed with Alzheimer's disease in 2012, I began a search for local assisted living facilities. I wanted to have a good sense of what was out there so that when time came and he would need one, I would not have to start from scratch. I visited several and was most pleased with Farmington Square.
During the summer of 2014, when I realized I could no longer care for him, I did a re-visit of those same facilities and came away feeling Farmington was still the best place for him.
He has been there for almost 3 years now and I am very pleased with the care he is receiving. During those years, a new executive director and assistant director were appointed and the changes have been profound. John is well cared for, much loved, and safe in the facility. The staff is also very attentive to my concerns and questions.
I feel fortunate to have him in such a compassionate and well-run environment.
Big thank you to everyone at Farmington Square.
Provider Response
The trust that you have given our team at Farmington Square means so much to us. We are honored to have you and your husband as part of the Farmington Square family. Thank you for taking the time to comment on your experience of our community.
May 03, 2017
I visited this facility
Our visit at Farmington Square was informative. The staff was great and not staffed by high school girls. They had long-time employees with good hearts. There was just something I could not put my finger on. I couldn’t see my husband staying there. There were a number of apartments: studio, one-bedroom, and shared room, where there was a half wall in the middle, so two people would share the same space but on opposite side of the rooms. She said that people don’t see each other in that type of setup. It was more of an assisted place.
Provider Response
Thank you for taking the time to comment on your experience with Farmington Square. We are very proud of the longevity and passion for caring of our staff and appreciate you commenting on that. We understand that sometimes a community is not a fit. At Farmington Square we specialize in care for Memory Care needs. We hope that you found a community that fit your needs and that your husband has found a loving and caring place to live. Please reach out and tour again if future needs dictate a change of community.
December 30, 2015
I visited this facility
I made an appointment to visit Farmington Square, but I sat for 20 minutes before anybody came into the lobby, then she acted like I was taking up too much of her time. The residents were walking around in their night clothes and that turned me off. Obviously, there wasn't any thought put into making sure they were dressed and ready for the day.
Provider Response
We greatly appreciate you taking the time to comment on your experience at our community as we take these comments seriously and bring them back to our community for feedback and response. We do not feel that the experience fit our standards of care and apologize for that. We hope that you found a community that fit your family’s needs. Please consider visiting again if you have found that you are looking for a change.
May 07, 2013
I am a friend or relative of resident
For the most part everyone is very nice and organize. Except just recently, I was visiting my husband with family members in building A. I'm posting this comment for a reason hoping that for something to be done and to fixed this situation or I will remove my husband out of this facility. I did not appreciate one of the caregiver with lots of tattoos all over her arm swearing, calling my husband a fool and top of that constantly walking around my husband room talking on the phone. I think she was surprise that I walked in on her on her phone. Very unprofessional!!! My husband is very happy living here. PLEASE PUT A STOP TO THIS AND REMOVE THE PROBLEM. If not I will write to corporate.
Provider Response
Thank you for taking the time to comment. We take the care of our residents very seriously and encourage family members with comments or concerns to contact us so that we may address them. We can be contacted through our hotline number 1-877-736-4022 or by email hotline[at]radiantseniorliving[dot]com.
November 27, 2012
I visited this facility
I did not have any friends or relatives who stayed with this provider, however in a previous line of work I had a few chances to visit. Farmington Square had spacious and decent surroundings and decor, if a bit boring and hotel-like. The staff seemed to be well organized though somewhat rushed, as if there were nearly more clients than the workers could handle. The general attitude of the clients seemed to be on the dull side, as if not enough attention was being paid to keeping the atmosphere upbeat and positive. The television in the main room was of good quality, and the lunch room was layed out like a banquet hall with most residents dining at one very long table. The grounds were well kept, though there was not a large amount of outdoor area set aside for residents to enjoy. Overall, If I had the money I would prefer to stay at a smaller facility with more caring staff.
Provider Response
Thank you for taking the time to comment on your visits to our community.
August 09, 2012
I am a friend or relative of a resident
I specialize in Alzheimer's/Dementia so I have years of experience.
One of the many things the Memory Care facilities are supposed to be good at is pass out medication as needed. A relative told me that the staff here are unable to get the resident to take any of the medications prescribed. This is a shame. They call this a specialty facility. Think twice before taking a relative to Farmington Square.
Provider Response
Thank you for taking the time to comment on your experience. We agree that medication management is vital in Memory Care communities. Which is why we have an extensive Medication Management training that we have implemented with our staff.
April 04, 2012
I am a friend or relative of resident
My experience with Farmington Square was very upsetting. More than once I found my father in saturated sheets with dirty briefs on the floor. In an attempt to get some help, I walked around trying to find a staff member and didn't find anyone for close to 10 minutes, I was then told that they were assisting other residents and argued with me when I got upset. After several other horrible events, I took my dad out of Farmington and placed him in another Memory care which had been fabulous. I would highly recommend not be sucked in to Farmington Square, they are high priced and have low quality of care.
Provider Response
Thank you for taking the time to comment. We take the care of our residents very seriously and encourage family members with comments or concerns to contact us so that we may address them. We can be contacted through our hotline number 1-877-736-4022 or by email hotline[at]radiantseniorliving[dot]com.
September 10, 2011
I am a friend or relative of a resident
My friend who had Parkinson was a resident at the Farmington Square Medford Oregon location. She stayed in the medium level care section of the facility. This area had a nurse and aides to assist the residents. The staff was always friendly when I visited, and the other residents were fun to get to know. They provided afternoon actives and allowed family and friends to join in. The meals that were served to the residents were both nutritious and delicious looking. I thought it was nice how they had set the dining area like a family home. The residents sat around a large dining room table and were able to converse about their day or their personal ailments. The facility was always clean in shared areas, and there was of course air-conditioned. The only downside to this facility was the lack of aides per shift. At times I would hear several call buttons go off and they may go unanswered for ten to 20 minutes. I was concerned for my friend as her symptoms worsened that there wouldn't be enough nurses on staff to attend to her as well. Her family eventually hired a private caregiver in addition to having her moved to another part of the facility which provided a higher level of care. My experience overall was pleasant with Farmington Square.
Provider Response
Thank you for taking the time to comment on your experience with our community in 2011. We appreciate your kind words. We are also happy to report that currently our staffing ratios exceed industry standards!
Photos of Farmington Square - Medford
Features of Farmington Square - Medford
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
General
- Minimum Age: None
- Pets: Small Pets Allowed
Licenses
- Licenses: RCF
- State Licenses: 1522319971
Farmington Square Medford community provides a full range of exceptional senior living options designed to accommodate your lifestyle and enable you to get the most from your retirement years. Every day at Farmington Square Medford, we make it a goal to go above and beyond to enrich the lives of our residents. We offer exceptional care, wellness programs and social activities in a family atmosphere to create a community you'll enjoy calling home. Our team of dedicated and compassionate staff is there when you need them.
Incorporating the latest advances in building design and care philosophies, we have created a Memory Care community in a way that minimizes the impact of symptoms on our residents, enabling them to live comfortably and securely.
At Farmington Square Medford, we focus on your loved ones emotional health as well as physical health. We understand that a wide variety of healthy living social programs and interaction are necessary to promote emotional well-being. This is an essential part of our care program in every memory care community.
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