Don't be fooled by the nice furnishings and the good food. A skilled nursing facility is only as good as the care givers it employs and most of the people working at the Pearl should not be taking care of anyone due to their lack of caring, incompetence and laziness. I received absolutely terrible "care" while staying here for 12 days. (A handful of RN's and CNA were excellent, but were far and few in the sea of incompetent ones.) (One nurse ripped an inch of my skin when changing a dressing, saying that ripping skin is just part of removing dressing. Another nurse failed to answer my call button for 35 minutes when I needed to go to the bathroom and only came when I called the front desk on my private phone after googling the Pearl's phone number on my laptop. I was told that in the future I should just have an accident and that they'd clean me up afterwards! When getting me ready for bed, another nurse left me uncovered and practically naked with the air conditioner blowing when her shift was over. She announced she had worked 4 minutes past the end of her shift and that the next shift would come in and cover me with a sheet and blanket and walked out the door. I lay there freezing for 25 minutes before the next shift came on and finally covered me. Aside from these major breaches in care, call buttons consistently went unanswered for 10-15 minutes (they assured me they have 18 minutes by law to answer a call button!), my pain meds were routinely delivered late (again they have 45 minutes to deliver meds before they are considered late), food was served cold, and so many other small things happened I can't even keep count. At the end of the stay, I was assured by the director of nursing that while she had reprimanded those who treated me so poorly that she stands by her staff and the exemplary qualify of care that the Pearl provides. The problem actually lies with me. They had done a poor job educating me about the actual level of care to expect and that my expectations were just way too high--they couldn't possibly ever provide me the type of care I had been expecting. Since they pretend to be a 5-star care facility, I was surprised to find out that they actually strive to provide only the state minimum mandated levels of care, and that they do. So, if you are looking for dismal level care at a premium price in a beautifully furnished institution, the Pearl is the place for you. If you actually seek excellent or even good care, run far and fast from the Pearl, since you will not find that here.
The Pearl is an amazing facility, it is clean, spacious rooms and caring staff that always go the extra mile to get you everything you need. The Therapy staff work you so hard and keep you motivated. Everyone really cares about getting you home as quickly and as safe as possible.
Overall, I was very impressed with the care provided by the staff at The Pearl. They were not only caring and attentive, but also very cordial. They treated visitors with the same hospitality given to the residents. My father in law was in Hospice, so he had many visitors (both from nearby and far away), and each and everyone was welcomed each visit. The facility provided a nice break room for the patients and visitors to spend time together outside of the patient's room. There was a fireplace and many activities for people of all ages. Staff members allowed an appropriate amount of privacy to each patient while still maintaining adequate levels of attention to patients needs. The facility also offered enclosed patio and sidewalk space for patients and guests to enjoy the outdoors. In fact one of my fondest memories is pushing my father in around outdoors and seeing the joy he felt at the opportunity to be outdoors. While this is my only experience with assisted living facilities, I cannot think of a negative thing to say about The Pearl, it more than exceeded my expectations.
This facility, which offers memory care and rehab, is located in an affluent area"”with easy access off two major freeways. Parking is a challenge, however; there are two small lots, but they don't hold the overflow"”especially because it's a rehab place, which has a lot of traffic in and out.
Visually, this is the most aesthetically pleasing building in the area"”nicely landscaped and nestled amid oak trees and evergreens. It's in a residential area, but far enough off the freeway to feel private, sort of a suburban feel.
There is a waterfall feature near the entryway"”and a covered entrance to shelter during the rains so common in this part of the country.
The individual rooms look rather like an upscale hotel. There are some shared rooms, no more than two per room, with good-sized bathrooms and living spaces. In between the wings is a courtyard that allows memory care residents outside access.
The number of beds for memory care was just cut by 30% to make more room for more rehab patients. All the memory care residents are grouped together"”although those with more challenging behavioral issues are in a separate area.
The food is pretty good, and some choices are available daily; the kitchen seems attuned to residents' needs and preferences and work to accommodate wishes. Meals are also available for visiting family or friends.
There is an onsite beauty parlor, as well as a nice chapel.
They are really good at bringing in animals for pet therapy"”even a llama, and the place is also pet friendly. Most of the residents become quite joyful when they see them. There are also volunteers who are invited in to perform music and such, and are amenable to requests. There are also some exercise activities, especially for the wheelchair-bound, and arts and crafts and outings for those able to participate. They also have a colorful fish tank that engages residents.
The environment is very friendly"”and the caregivers make a real effort to get to know the residents personally. They do well with off-the-cuff redirecting, diverting behavior in a comforting way. There is a director of nursing onsite, who is primarily dedicated to the memory care unit, although visitors must work to seek her out, since she seems a but frantic. There is also an LPN and medications aid on each shift. There are 4 to 6 caregivers for the 25 to 30 residents; lately, with staff cuts, it doesn't always seem adequately staffed. They also tend to hire very young people without much experience and elevate them quickly.
These staffing concerns are the main drawback. The Avamere Company that manages this facility is pretty much a corporate machine, so there is not likely to be any change in staffing, despite complaints and concerns.
Another disturbing aspect: They are often take high-level acuity residents, who need a lot of care, and then bring in hospice for crisis intervention. These residents might be better cared for in other types of facilities with more skilled nursing.
The cost is on the high end for the area"”about $7,000 per month, with increases if more care is needed.
I've had a client at The Pearl for several years. It's a residential care facility (assisted living but with a higher level of supervision), along with memory care and a small rehab unit.
As soon as you walk in, it feels almost like a nice hotel. It's really nice. It's in Lake Oswego, in South Portland. The neighborhood is nice, upscale residential, with a church and high school nearby.
The facility is newer"”quite nice and well maintained. They have both private and shared rooms with a private bath, and the furnishings are very tasteful and expensive. Outside there are a few little courtyards with flowers, shrubs, and walkways. They're not big, but they're nice.
The staff are all very friendly, very committed to taking care of the residents. And they're well trained.
I've eaten there, and the food is good. It smells good and looks good.
They have some activities"”chair exercise, music"”but they've had an issue with keeping an activity director in place. They also offer some bus outings.
Named after the daughter of the person from whom the land was purchased, The Pearl was built in 2005. There's not much parking, which can be problematic for visitors.
It's a nice-looking building, well constructed with a good waiting area, decorated in soothing earth tones. There is a friendly receptionist to greet visitors. And the entire place is clean and well maintained.
The place has a troubled past, including a lawsuit in 2008, where there were problems with behavioral problems. It is currently owned by Avamere, which is not known for nurturing its employees, although The Pearl is one of its more successful places. They have now made some changes and are striving to provide better care. There is a more upbeat and friendly feeling to the place.
When you enter, to the right is skilled nursing and to the left, the memory care units, where the doors are faux bookshelves.
In skilled nursing, which houses 29, residents have individual rooms and most have private bathrooms, but the units are rather small and dormitorylike, giving the whole place a rather chaotic feel. There is also a large common area where family members and other visitors tend to come and congregate. Residents do not seem to be languishing in their rooms, and seem to be well attended.
The nursing staff is walled off, which gives the impression they are trying to protect themselves from the residents"”although the nurses do seem to get on the floor and circulate. This also differentiates the place from other skilled nursing facilities.
The television is not on constantly, and there are some good and engaging activities for the residents. There is a cocktail hour daily and a Sunday brunch, which gets excellent reviews.
The skilled nursing unit is one of the better ones in Portland, with an excellent reputation. The tone was set by a director of nursing who left a while back, but the quality of care has been upheld.
There are also two secured memory care units"”and between them is a courtyard. The theory is that residents are grouped according to their abilities and acuities.
The approach there is one of "Best Friend," which aims to offer more person-centered care, but the staff doesn't appear to live up to this goal. Mostly, it's well-meaning caregivers trying to do the best they can, but they're made to feel expendable.
The Pearl at Kruse Way is a dementia and memory care facility in Lake Oswego, OR that specializes in the housing and care of patients with Alzheimer's disease and other forms of dementia. Contact The Pearl at Kruse Way for more details on memory care services and rates.