Fraser Villa
33300 Utica Rd., Fraser, MI 48026
3.07
(13 reviews)
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Reviews of Fraser Villa in Fraser, Michigan
3.07
(13 reviews)
Facility
3.3
Staff
2.3
Food
2.9
Activities
2.4
Value
2.6
Lesley
5
|
March 19, 2023
My father stayed at Fraser Villa. It was very nice and clean. They had a very nice lobby area. The person at the front desk was really nice. The staff was very helpful and very accommodating to my dad, personable, patient, and very nice. The dining area was awesome, and the food was delicious and fresh. I've eaten there several times. The people that are eating have a chance to talk and eat with each other. The dining area was very cozy, too; it's not super big. They had a little cafeteria area outside of the dining area. If your family visits, you can go in there and play games and read books. They had a real cool bird sanctuary in there, and you could sit and watch the birds. That was all covered by insurance. If I had to pay out of pocket, I would be happy with that place.
Provider Response
LDNovember2021
2
|
January 3, 2022
My Mom was in Fraser Villa October/November of 2021 for about 6 weeks. During that time they were closed 5 times due to staff exposure to COVID, resulting in the inability to visit much of the time that she was there. I question their COVID protocols based on this high number of closures. We were also unable to get assisted living facilities to visit and assess my Mom so that we could determine where to place her and the notes that were sent instead were incorrect or unclear. My review is mixed. Mom had several nurses and associates that cared and that I want to thank. Unfortunately this was outweighed by the fact that they were short-staffed which caused us to receive confusing responses and direction regarding my Mom's care and many times they did not have enough staff to respond within a reasonable time frame when she needed something. I wanted to specifically mention one experience that we had. We scheduled a visit through their normal call-in line. I drove for an hour and 1/2, in rain and rush hour traffic to visit in the evening. When my brother and I got there the lady behind the desk was very rude and condescending to us and called my brother a liar and said that we did not schedule an appointment. After arguing with her for 15 min she finally agreed to let us in. I called the scheduling line the next day and was able to speak to the person that made our appointment and they confirmed that it was on the schedule and was not sure why she was not aware. It is a very stressful experience to have your Mom in rehab and this confusion and rudeness was unacceptable. I would have hoped that the individual that is the first person that a visitor meets would have some compassion and could handle situations such as this with much more grace than we were shown. I cannot recommend this facility at this time.
Provider Response
daughter of M.W.
1
|
February 22, 2021
mom went in for Rehb/therapy. She sits for hrs & no one helps dress or clean her up. Frustrated daughter (unable 2 visit)
By A loved one that cares
1
|
January 2, 2021
Very disappointed in the service that was given to my Dad from Fraser Villa Rehabilitation Center. He went in Fraser Villa Covid Free as that was mandatory for them. During his time there he was not taken care of very well at all. The staff was very unfriendly and all they wanted was my dad's insurance time to run out and send him home. They kept blinds closed tightly knowing that we came to the window every day multiple times a day. When they released him due to insurance coverage we asked them 6-8 times to do a covid test before he was sent home. Just as they requested one before he came in. They constantly ignored our request and everyone from the nurse to the case worker said "they will leave a message for someone to do that" One lady said she would make sure and get back to us and never did. So needless to say he was sent home with no Covid Test done. Since then Fraser Villa has had an outbreak according to the Health Department which makes us believe that is where he got it from. Terrible Service. They don't care about your loved ones - all they are about is the money and when times up they want you out. When they dropped him off they left him in a wheelchair in the driveway and the wheelchair didn't even fit through the house doors but they didn't care about that either. Check into this place before sending your loved ones here. I hope the Health Department fines them. They have a good reputation out there from long ago but I think it is old and needs to be updated because I would never recommend this place to anyone who cares about their loved ones. So sad that a family has to go through something like this on top of what they are already going through. How some of these people that work there sleep at night I will never know
KLB1955
1
|
November 14, 2020
I don’t have many things to say that are nice about Fraser Villa. My sisters and I have constantly contacted them because the Care our mother is receiving is subpar. Management has been contacted on numerous occasions and things get better for a day or two and then it goes right down the tubes again. Once this Covid is over we are moving our mother out of Fraser Villa
honorthymother
1
|
September 29, 2020
Fraser villa managment only seems to be interested in their ratings so maybe this will get there attention. Fraser Villa is very understaffed. I don't recommend sending a loved one here unless they are self sufficient. The aids are rude, condescending and downright mean to patients that need a little extra attention for necessities like help going to the bathroom. My mom is a diabetic and they were letting her surger levels get up to and go over 300. This can cause many serious medical conditions including Diabetic ketoacidosis and a diabetic coma. My mom needed help getting into her bed and the aid told her "I don't get paid to do this" and walked out. Another time my mom was left sitting on the toilet for 1.5 hours because no one would answer the call light. It got a little better after I called and talked to L.M. in managment but that only lasted for 2 days then they didn't bring her any dinner and I had to call at almost 9pm to get a nurse on the next shift to get her something to eat. Another time they only brought her the salad portion for dinner. I called L.M. in managment again and left a message but she never returned my call. I called again with no response again. I was told that they only have 2 people working in that section, 1 aid and 1 nurse to cover 18 rooms. With their rule of no visitors you have no way to help your loved one and the workers will do whatever they want to do because they know you can't get in to make sure your loved one is being treated properly. I am very dissatisfied with this place and will not recommend it for anyone that needs anything more than light rehab. If you need help walking you will be yelled at and ignored by the aids.
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Services and Amenities of Fraser Villa in Fraser, Michigan
General
- Resident Capacity: 141
Medicare
Health
5.0
Overall
5.0
Quality
5.0
Staff
3.0
About Fraser Villa in Fraser, Michigan
Fraser Villa is a Senior Living provider in Fraser, Michigan that offers residents Nursing Homes and Assisted Living services. Contact Fraser Villa for more details on services and rates.
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