Avalon Memory Care - Fort Worth

I choose Avalon because they have an opening for my mother and I. The staff is trying very hard. They are knowledgeable and caring, but they are just not trying well enough. My room is adequate. They just finished remodeling the old bathroom and repainting. The food is excellent. They have kind of like a living room where they have the big over stuffed recliners, and you can get together and watch TV.

Six days of terrible care cost us over $7500. Terrible food. Terrible care. Landscaping is all gone outside. Smells inside. Would rate this zero stars if that were possible. Our loved one was starving there and others were not eating either.

To me, Avalon Memory Care looked more like an old nursing home, there was a lot of urine smell, and I was not impressed at all. I didn't see any activities. It's a pretty small facility, and it had two staff members there the whole time. It was also undergoing remodeling at the time of my visit. I saw a room, and it was OK. It looked old and certainly needed updating. The furniture was kind of torn up. The staff seemed very friendly and caring, but it just seemed like a lot of people were sitting around doing nothing.

I came unannounced at The Avalon. It was a very pretty facility but their rooms were outdated. It is also private care plus some VA, so it is not easy to get in there. Other than that, I was happy with everything I saw there. I like this facility very much. They have plenty of staff and they have high ratio of caretakers to the residents. It's a locked facility but I was met by five people. Some of the other facilities I visited, there was no one around. The people looked happy and clean. Their rooms, however, were from like the 1970s. They were small with shag carpets. They had bathtub showers instead of the walk-in type where you don't have to worry about lifting your foot up. They need to renovate and update their rooms. They need to get rid of the shag carpets and put in some new walk-in showers.

My husband was at Avalon's The Willows for about three years. He had a single room and all the residents had single rooms except for some couples. The staff was cordial and they did anything you asked from them. They changed the linens thrice a week. They had home health accessible that came when necessary and also a doctor. They had three cooks and all of them were very good and they cooked wonderful meals. They encouraged the family to eat with the residents. There were also activities like bingo and memory games, as well as holiday inclusive dinners for the family. They kept the residents in open population as much as possible and they did not let anyone lay in bed all day. You had access to your loved one 24 hours a day even if I came for lunch, dinner or anytime. My daughter came in on weekends and stayed with her father for the whole weekend and they provided meals for her too. I would suggest adding more activities and more training for the staff.